Guest Services Officer - ITA

pulli1year+ hotel experience in customer service or related industry /liliProven experience in processing guest-facing financial transactions (including cash and/or credit card/digital payments) /liliAwareness of U.S currency and exchange rates (preferred) /liliProficiency in Italian /li /ulh3Duties and Responsibilities: /h3ulliGreets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. /liliResponds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. /liliAlways looking the part, the Guest Services Officer plays a key role in being the first impression for the brand to our guests. /liliThrough effective ownership and initiative the Guest Services Officer will seek to take accountability for delivering an outstanding guest experience through problem resolution. /liliMaintains current knowledge of all ship’s regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests. /liliProper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest name when possible. /liliProvides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements. /li /ul /p #J-18808-Ljbffr