Port Operations Manager Europe

ph3GROW YOUR CAREER WITH US /h3pAt Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! /ph3Job Summary /h3pResponsible for overseeing and coordinating port operations across assigned European ports to ensure safe, efficient, compliant, and cost-effective port operations. Serves as the primary operational liaison between shipboard leadership, port agents, terminal operators, stevedores, port authorities, government agencies, and shoreside stakeholders to ensure seamless execution of all port calls. /ppThe Port Operations Manager – Europe works closely with the Director, Marine Operations – Europe, Regional Vice Presidents of Hotel Operations, shipboard leadership teams, and corporate stakeholders to support operational readiness, guest experience, regulatory compliance, and service delivery throughout the region. /ppThis position is responsible for managing operational performance of contracted port service providers, monitoring port-related expenditures, identifying operational efficiencies, supporting itinerary execution, and ensuring the Company's operational standards are consistently maintained across all assigned ports. /ph3Duties Responsibilities /h3ulliOversee day-to-day port operations for assigned European ports and destinations, ensuring vessel calls are executed safely, efficiently, and in accordance with Company standards. /liliServe as the primary operational point of contact for port agents, terminal operators, stevedores, pilots, tug operators, line handlers, security providers, waste contractors, and other port service vendors. /liliEnsure all required port services are arranged and delivered in support of approved vessel schedules and operational requirements. /liliCoordinate operational activities related to embarkation, debarkation, turnaround operations, provisioning, bunkering, waste management, luggage handling, crew logistics, and technical support services. /liliOversee and coordinate Logistics and arrange labor and equipment related to planned storing dates and daily ad hoc loading requests coming from various departments. /liliMonitor port call performance and identify opportunities to improve operational efficiency, guest experience, and cost effectiveness. /liliSupport execution of revised itineraries, emergency schedule changes, weather-related deviations, and operational contingency plans. /liliManage operational performance of contracted port agents, terminal operators, stevedores, and service providers to ensure contractual obligations, service levels, and operational standards are achieved. /liliConduct regular reviews of vendor performance, operational effectiveness, service quality, and compliance with contractual requirements. /liliIdentify opportunities for operational improvements, service enhancements, and cost savings throughout the regional port network. /liliSupport contract negotiations, renewals, and service agreement evaluations by providing operational expertise and performance assessments. /liliMaintain strong working relationships with port authorities, government agencies, terminal operators, and strategic business partners throughout the region. /liliWork closely with the Director, Marine Operations – Europe to ensure port operations support safe vessel movements, navigational requirements, and operational readiness. /liliPartner with Regional Vice Presidents of Hotel Operations and shipboard leadership teams to ensure port operations support guest experience objectives and hotel operational requirements. /liliCollaborate with Fleet Operations, Nautical Operations, Security, Environmental Operations, Procurement, Port Services, and other corporate departments on operational initiatives and issue resolution. /liliSupport in preparing the cabin blocking requests for Pilots, Immigration and Authorities that must sail with the vessel. /liliSupport vessel visits, operational audits, inspections, and major operational projects throughout the region. /liliSupport itinerary planning, deployment execution, berth management, and operational feasibility reviews for assigned ports and destinations. /liliCoordinate berth requests and monitor berth allocations to ensure operational requirements are met. /liliParticipate in evaluations of new destinations, terminals, and port development projects, providing operational recommendations and feasibility assessments. /liliSupport start-up activities for new ports, revised operations, terminal expansions, and infrastructure improvements. /liliAssist with dry dock logistics, special projects, charter operations, inaugural calls, and major vessel events as required. /liliMonitor regional port-related expenditures and identify opportunities for cost optimization while maintaining operational effectiveness. /liliManage downline requests both for guests and crew as well as FOB, indicating feasibility and providing approvals based on Company protocols (i.e. denials for Tender ports and ports affected by weather conditions etc.) /liliCollect, forward and manage Crane Requests forms related to Logistics, Refurbishment, MES operations etc. /liliReview and validate operational invoices, vendor charges, and service-related expenditures for accuracy and compliance. /liliSupport budget planning and forecasting activities by providing operational and financial insights related to regional port operations. /liliAnalyze operational performance metrics and develop recommendations to improve service delivery, operational efficiency, and financial performance. /liliEnsure compliance with all applicable local, national, and international maritime regulations, port requirements, Company policies, and operational procedures. /liliSupport implementation of Company Safety Management System (SMS), Environmental Management System (EMS), and other operational governance programs. /liliMonitor regulatory developments and communicate operational impacts to appropriate stakeholders. /liliParticipate in incident response, operational investigations, and corrective action planning when required. /liliSupport business continuity planning and operational contingency preparedness throughout the region. /liliMaintain strong relationships with port authorities, harbor masters, customs officials, immigration authorities, government agencies, and tourism stakeholders. /liliRepresent the Company at industry meetings, port forums, cruise association events, and operational working groups. /liliSupport strategic initiatives involving destination development, terminal projects, and regional operational partnerships. /liliAct as a Company representative during vessel calls, operational events, and stakeholder engagements as required. /li /ulh3Qualifications /h3pBachelor's Degree /ppBachelor's Degree in Maritime Studies, Business Administration, Logistics, Transportation, Operations Management, or related field preferred. /ppEquivalent combination of maritime operational experience and education will be considered. /ph3Experience /h3ulliMinimum 7 years of experience within cruise operations, maritime operations, port operations, terminal operations, or related maritime industry functions. /liliStrong knowledge of port agency operations, stevedoring, vessel services, terminal operations, and cruise industry practices. /liliExperience working with port authorities, government agencies, and third-party maritime service providers. /liliExperience supporting vessel operations, itinerary execution, and operational planning activities. /liliEuropean cruise operations experience strongly preferred. /li /ulh3Competencies/Skills /h3ulliStrong understanding of cruise ship port operations, vessel support services, and maritime logistics. /liliExcellent stakeholder management, negotiation, and relationship-building skills. /liliStrong operational problem-solving and decision-making capabilities. /liliAbility to manage multiple priorities in a fast-paced operational environment. /liliStrong financial awareness and ability to evaluate operational cost drivers. /liliExcellent verbal and written communication skills. /liliStrong project management and organizational abilities. /liliProficiency in Microsoft Office and operational reporting systems. /liliAbility to travel extensively throughout Europe and support vessel operations outside of normal business hours when required. /li /ulh3About Nclh /h3pNorwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. /ph3Learn More About Our Company /h3ulliBrand Overview /liliNorwegian Cruise Line /liliOceania Cruises /liliRegent Seven Seas Cruises /liliNew Releases /li /ulh3EQUAL OPPORTUNITY EMPLOYER /h3pIt is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. /ppThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. /p /p #J-18808-Ljbffr