Senior Customer Reliability Engineer
Sysdig
Overview
In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You'll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.
Retribuzione / Benefits
- Extra days off
- Mental health support via Modern Health app
- Competitive compensation package
Responsabilità
- Provide senior-level technical support for enterprise customers
- Collaborate with development engineering to track escalations, bugs, and feature requests
- Develop troubleshooting sessions, trainings, and guides for internal teams
- Maintain and improve internal knowledge base articles
- Triage and document bugs and enhancements observed in the field
- Coordinate with Escalation Management on high-touch accounts
- Participate in on-call rotation
Requisiti fondamentali
- 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)
- Master-level Kubernetes and Linux experience
- Proficiency in one or more scripting languages (bash/shell/python)
- Knowledge of public cloud providers (AWS, Azure, GCP)
- Strong problem-solving and diagnostic abilities
- Effective written and spoken communication in English and French
- Ability to balance multiple challenges simultaneously
- Kubernetes (master level)
- Linux
- Bash/Shell/Python scripting
Offerta di lavoro pubblicata 3 giorni fa
Offerte di lavoro simili
- ...in the North-West Piedmont region. You work closely with customers to ensure reliable operation and high satisfaction, and you collaborate with... ...collaborate with cross-functional teams (Technical Support, Engineering, Operations, Sales) ~ Willingness to travel (70–80%),...Senior
- ...Overview As a Senior Enterprise Security Architect at Akamai, you'll drive adoption of our Enterprise Security portfolio (Akamai Workforce Protector, LayerX) in large, complex customers. You will lead PoCs, beta programs, and pre-sales, translating security capabilities...SeniorRemotoOrario flessibile
- ...Overview As Senior Process Scientist, you will drive the development and manufacturing oversight of LNP-based gene therapy programs within Chiesi Global Rare Diseases. You'll lead formulation development, screening, and process optimization, partnering with external...Senior
- ...performance-related incentives company car autonomy in developing the Italian market Responsabilità Identify and develop new customers and opportunities in Italy Expand presence in strategic textile and technical-textile segments Build and manage a...ConsigliatoAuto aziendale
28.000 € - 45.000 €
...forte attenzione alla qualità, all'affidabilità e alla sicurezza dei propri prodotti, ricerca un/una Product Assurance & Safety Engineer. Posizione: La risorsa sarà inserita in un ambiente tecnico e multidisciplinare, collaborando con i diversi team coinvolti...ConsigliatoTempo pieno40 h/sett.- ...Department /b, specifically in the role of bProduct Assurance Safety Engineer/Manager /b. /ppThe professional to be recruited into the... ...Assurance plans and verify their compliance with ECSS standards and customer-specific requirements, including the preparation of compliance...Disponibilità immediata
- ...profilo da inserire all’interno del proprio Reparto di Product Assurance Safety in particolare nel ruolo di Product Assurance Safety Engineer/Manager. /ppIl profilo da inserire nel Reparto di Product Assurance Safety deve essere una figura disciplinata, versatile e...Tempo pienoImpiego permanenteDisponibilità immediata
- ...Field Service. In particolare si occuperà di: /p p🚀 Gestire il customer focal point per i prodotti e servizi rivolti a clienti... ...h3Inserimento e formazione /h3 pLa risorsa subentrerà ad una figura senior prossima al pensionamento e sarà affiancata in un percorso di formazione...Disponibilità immediata3 giorni/sett.
- pApple in Livorno seeks a Mixed Signal Design Verification Engineer to verify Analog Mixed Signal designs for Power Management Units in portable devices. You will work with experienced verification engineers to develop test benches, high-coverage stimulus, and verification...Senior
- EXPERTISE SRL a Livorno cerca un QC E&I Coordinator con almeno 5 anni di esperienza nel settore. Il candidato sarà responsabile per la verifica e supervisione di montaggi e installazione di apparecchiature elettriche, con buona conoscenza degli standard internazionali ...Senior
- EXPERTISE SRL è alla ricerca di un professionista esperto in QC NDT & Welding Coordination a Livorno. Il candidato ideale avrà almeno 5 anni di esperienza nel settore oil & gas e dovrà gestire le attività tra vari appaltatori, garantendo la qualità del progetto. Richiesta...Senior
- ...guide cross‐functional teams to translate customer needs into robust, manufacturable... ...and on-site support to ensure safe and reliable designs, while driving innovation and supplier... ...collaboration. This is a hands-on, impact-focused engineering position at a global technology leader...
- pISS International S.p.A. cerca un Senior Project Planner per attività di Project Planning nell’ambito della fase di execution di un importante progetto di sviluppo industriale nell'area di Livorno. /ppLa risorsa avrà responsabilità nella pianificazione, controllo avanzamento...Senior
- ...role, you will design, deploy, and run the internal Linux-based platform that powers engineering and business teams, spanning on‐premise and cloud. You'll own deployment, reliability, and automation for core IT services with a security‐first mindset, building a scalable...Lavoro ibridoRemotoLavoro da casaOrario flessibile
- pTopNetwork S.p.A è alla ricerca di una figura di Network Engineer con esperienza intermedia o senior per supportare configurazione, monitoraggio e manutenzione delle reti aziendali presso il cliente. Richiesta disponibilità a trasferte settimanali tra le due sedi, trasferte...Senior
- Intertek, primaria realtà nei servizi ATIC, cerca un QC Mechanical Inspector per la Biomurgia di Livorno. Sarai responsabile di ispezioni meccaniche durante fabrication e commissioning, verificando piping, strutture e saldature, redigendo report e assicurando conformità...Senior
- Overview In this role, you will lead site management and monitoring for assigned trials to ensure patient safety and high-quality execution. You will work with cross-functional teams to keep study activities on track from activation to database lock. You will monitor...SeniorRemoto
- A leading space technology organization in Livorno is seeking a Consultant FPGA Design Engineer to support the design and operation of a new test-facility for optical communications. The ideal candidate should have a degree in Telecommunication Engineering or Computer...SeniorLavoro ibridoRemotoOrario flessibile
- pOrienta Spa Società Benefit cerca un/una impiegato/a contabile senior per Livorno (LI). La risorsa gestirà contabilità ordinaria e forfettaria, dichiarazioni fiscali e scadenze IVA, interfacciandosi con enti e professionisti dello studio. /ppRichiesta consolidata esperienza...SeniorDal lunedì al venerdì
- pSGS cerca un Multi-Schemes Senior Auditor per pianificare ed eseguire audit presso clienti. La figura deve gestire audit complessi e redigere report seguendo standard di accreditamento. /ppÈ richiesta Laurea Magistrale in Ingegneria, esperienza di 3-5 anni in ruoli simili...SeniorImpiego permanente
- ...to act as a trusted talent acquisition partner Strong direct sourcing and talent mapping capabilities Confidence working with senior stakeholders Analytical mindset with experience using recruitment metrics Fluent English communication skills Stakeholder...SeniorOrario flessibile
- ...Overview In this role you ensure equipment runs at peak reliability by implementing preventive maintenance programs and managing spares... ...Review and optimize spare parts program Provide engineering support to close breakdowns and maximize machine uptime Lead...
- ...Overview Senior Electrical Engineer in Milan leading electrical design, coordination, and site execution for a data centre project. You will drive technical leadership, ensure compliance with standards, and oversee testing, commissioning, and safety. You'll collaborate...Senior
- ...Overview As a Senior Regulatory Affairs Associate, you will drive post-approval regulatory activities focused on CMC for biological and vaccine products. You will collaborate across manufacturing, QA, QC, and regulatory teams to shape submission strategies and ensure...SeniorRemotoOrario flessibile
- ppIl Supplier Quality Engineer, con riporto al Quality Manager, è la figura a supporto della Produzione quale interfaccia con i Fornitori col compito di garantire la qualità dei materiali in entrata /ph3Key responsabilities: /h3ulliGestione dei controlli statistici dei...
- ...Accounting / Banking / Finance /h3pOrienta Spa Società Benefit ricerca per studio professionale un/una strongImpiegato/a Contabile Senior /strong con esperienza consolidata nella gestione contabile, fiscale e organizzativa di studio commerciale. /pulliGestione operativa...SeniorTempo pienoDal lunedì al venerdì
- ...closing six-to-seven-figure enterprise deals. You will work with senior leadership and cross-functional teams to win complex... ...000 remote/work from anywhere autonomy global enterprise customers backed by Vontier growth and advancement opportunities...SeniorRemoto
- Overview In questo ruolo potrai progettare architetture AI avanzate per soluzioni enterprise, con focus su Generative AI, RAG e sistemi multi‐agente. Collaborerai con team cross‐functional per guidare l'adozione di MLOps/LLMOps, governance AI e strutture di sicurezza...Senior
- ...Overview In this role you will lead customer engagement for ABB's sub-transmission portfolio (72.5–145 kV DTB), bridging product... ...adoption Requisiti fondamentali ~ Bachelor in Electrical Engineering (or Master in Electrical Engineering) ~10+ years of experience...SeniorRemoto
- ...trends, and drive improvement actions Prepare periodic QMS performance reports for management Collaborate with production, engineering, procurement and other functions to resolve quality issues Investigate quality problems, identify root causes, and implement corrective...SeniorRemotoOrario flessibile