Field Delivery Manager - AC Power

ph3JOB DESCRIPTION /h3 /brpThe Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region (ITALY). This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight /p /brh3Position Summary /h3 /brh3JOB DESCRIPTION /h3 /brpThe Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region (ITALY). This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight /p /brh3Responsibilities /h3 /brul /brliLead, coach, and manage a team of Field Service Engineers across designated territories. /li /brliEnsure timely and high-quality execution of installation, maintenance, and repair services. /li /brliDrive team performance through KPIs, efficiency metrics, and continuous improvement initiatives. /li /brliMaintain compliance with safety standards, company policies, and industry regulations. /li /brliCollaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery. /li /brliFoster strong customer relationships, acting as a point of escalation and ensuring satisfaction. /li /brliIdentify training needs and support the development of technical and soft skills within the team. /li /brliManage resource planning, scheduling, and workload balancing to optimize service coverage. /li /br /ul /brh3Skills Competencies /h3 /brul /brliIn-depth technical knowledge of Vertiv and legacy equipment. /li /brliTeam leadership and performance management. /li /brliCustomer relationship management. /li /brliOperational planning and resource optimization. /li /brliSafety and compliance awareness. /li /brliData-driven decision-making and reporting. /li /br /ul /brh3Qualifications /h3 /brul /brliFormal Engineering qualification in a related field /li /brliProven experience managing field service teams in a technical or engineering environment. /li /brliStrong leadership and people management skills. /li /brliExcellent problem-solving and decision-making capabilities. /li /brliEffective communication and interpersonal skills. /li /br /ul /brh3PHYSICAL ENVIRONMENTAL DEMANDS /h3 /brul /brliPlease list all physical and environmental demands that may performed on a regular basis. /li /br /ul /brh3Time Travel Required /h3 /brul /brli25% /li /br /ul /brh3OUR CORE PRINCIPALS /h3 /brpSafety. Integrity. Respect. Teamwork. Diversity Inclusion. /p /brh3OUR STRATEGIC PRIORITIES /h3 /brul /brliCustomer Focus /li /brliOperational Excellence /li /brliHigh-Performance Culture /li /brliInnovation /li /brliFinancial Strength /li /br /ul /brh3OUR BEHAVIORS /h3 /brul /brliOwn It /li /brliAct With Urgency /li /brliFoster a Customer-First Mindset /li /brliThink Big and Execute /li /brliLead by Example /li /brliDrive Continuous Improvement /li /brliLearn and Seek Out Development /li /br /ul /brpThe anticipated salary range for this role in Milan - Italy locality is between 66,565 Euros to 83,206 Euros gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities. /p /brpThe applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industri /p /brpAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. /p /brpVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to /p /brh3About Us /h3 /brpThe successful candidate will embrace Vertiv’s Core Principles Behaviors to help execute our Strategic Priorities. /p /brh3OUR CORE PRINCIPLES /h3 /brpSafety. Integrity. Respect. Teamwork. Inclusion. /p /brh3OUR STRATEGIC PRIORITIES /h3 /brul /brliHigh-Performance Culture /li /brliCustomer Focus /li /brliOperational Excellence /li /brliInnovation /li /brliFinancial Strength /li /br /ul /brh3VERTIV BEHAVIORS /h3 /brul /brliOwn it /li /brliAct with urgency /li /brliFoster a customer-first mindset /li /brliThink big and execute /li /brliLead by example /li /brliDrive continuous improvement /li /brliLearn and seek out development /li /brliPromote transparent open communication /li /br /ul /brh3About Vertiv /h3 /brpVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. /p /brh3Equal Opportunity Employer /h3 /brpVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to /p /p #J-18808-Ljbffr