Senior Services Engineer

pstrongJob Summary /strong /ppWe are seeking astrong Channel Service Engineer /strong based in Central Italy to oversee dealer technical service and management for SANY’s core products: strongmaterial handlers, 45-ton reach stackers and stackers /strong. Acting as the key technical link between local dealers, SANY Italy and China RD, you will upgrade dealer service capabilities, resolve complex on-site technical issues, drive product localization optimization and maintain stable dealer partnerships. /ppbr / /ppstrongKey Responsibilities /strong /ppstrong1. Dealer Service Management Capacity Building /strong Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams. /ppstrong2. Technical Training Support /strong Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues. /ppstrong3. Complex Fault Resolution /strong Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting stronghydraulic, electrical and mechanical system faults /strong to improve first-time fix rate and service efficiency. /ppstrong4. Product Localization RD Communication /strong Collect local market feedback and equipment failure data, communicate with China RD team to promote product adaptive optimization, technical iteration and local upgrading. /ppstrong5. Service KPI Process Optimization /strong Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates. /ppstrong6. Dealer Relationship Maintenance /strong Maintain long-term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development. /ppstrongRequirements /strong /pp1. At least 3 years of after-sales and channel service experience in construction or port machinery; br / relevant experience with material handlers, reach stackers and stackers is preferred. /pp2. Solid expertise in stronghydraulic, electrical and mechanical system principles and troubleshooting /strong of large port and material handling equipment, with strong independent problem-solving skills. /pp3. Able to summarize local product adaptation problems and put forward effective optimization suggestions for RD iteration. /pp4. Fluent in Italian, proficient English for cross-border technical communication with Chinese teams. /pp5. Hold a valid driving license and accept frequent business travel across Central Italy. /pp6. Possess basic dealer management awareness and good cross-team communication and coordination abilities. /p