Team Leader - Tires as a Service
E428-Goodyear Tires Italia SpA
Team Leader – Tires as a Service (Italy/Spain)
Sede: Italy/Spain
In qualità di Team Leader – Implementazione di Tires as a Service (TaaS), svolgi un ruolo chiave garantendo un’esperienza di alta qualità ai clienti. Guidando un team di tecnici sul campo e coordinando le operazioni quotidiane, assicuri che i servizi vengano forniti in sicurezza, nei tempi previsti e secondo i più elevati standard.
Cosa farai
- Guidare, supportare e sviluppare un team di tecnici sul campo remoti.
- Pianificare e coordinare le operazioni quotidiane e settimanali per soddisfare le esigenze dei clienti.
- Creare solide partnership con team interni, clienti e fornitori esterni.
- Stabilire priorità, gestire la pianificazione e supportare attività di formazione e certificazione.
- Promuovere sicurezza, qualità e conformità agli standard interni e alle normative.
- Migliorare la soddisfazione dei clienti risolvendo problemi, conducendo analisi delle cause principali e ottimizzando i processi.
- Coordinare assunzioni, onboarding, performance e sviluppo delle competenze dei membri del team.
- Garantire comunicazione coerente, chiarezza e allineamento tra tutte le parti interessate.
- Migliorare continuamente i metodi di lavoro, inclusi processi, strumenti e modalità di erogazione dei servizi.
Il tuo profilo
- Esperienza nella leadership e nello sviluppo di team in ambienti tecnici o sul campo.
- Solida esperienza nel supporto clienti, nella risoluzione dei problemi e nel coordinamento degli stakeholder.
- Capacità di pianificare, stabilire priorità e raggiungere obiettivi in un ambiente dinamico e orientato al servizio.
- Sicurezza nel lavorare in autonomia pur promuovendo la collaborazione tra team.
- Chiare competenze comunicative e nella redazione di report, con attenzione ai dettagli.
- Mentalità proattiva, orientata alle soluzioni, con impegno verso il miglioramento continuo.
- Disponibilità a viaggiare frequentemente nell’ambito del ruolo.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
#J-18808-LjbffrOfferta di lavoro pubblicata 4 giorni fa
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