RETAIL - Department Manager

We are looking for a profile of Team Manager for one of the most important luxury Boutique in Milan

PROFILO DEL CANDIDATO IDEALE

Directly reporting to the Store Director, the Department Manager will have a key role and be responsible for motivating the team to maximize profitable sales whilst, ensuring all KPIs, and delivering class customer service. Being the owner of the category of product assigned, he/she constantly seeks to improve the category business by developing and implementing innovative initiatives and action plan. He/she provides “Manager on Duty” coverage and helps to develop a collaborative and positive working relationship with the wider management. He/she will receive advanced training by HQ and participate to punctual seminars.

Missions Description:

TEAM MANAGEMENT: Managing the staff with the Store Manager and Deputy Store Manager. He or she will oversee coaching the team, developing talents daily and evaluating performance of sales team members. Lead the department team through briefing, goal setting, training on the product category and feedback sharing. Create a team spirit whilst managing, motivating, and driving the team to increase sales and ensure efficiency. Lead by example in demonstrating role model behavior.

SALES & CUSTOMER MANAGEMENT:

Maximizing sales results as well as various performance indicators on the product categories. Stimulating sales results based on a very good knowledge of the world of luxury and fashion. The person can attract and manage solid relationships with customers. Managing a portfolio of local and international clients. It is of the most importance that this person possesses excellent interpersonal skills and can create a long-term relationship based on trust and good communication. Tracking, monitoring, and communicating sales targets and KPIs. Being a brand Ambassador for both customers and the store team and have a strong understanding of the brand DNA.

PRODUCT SUPERVISIONING:

Coordinating and monitoring the product category performances through both analysis and reports in agreement with the Retail Merchandiser to ensure an appropriate action plan to develop the business category. Training the team concerning the knowledge and the development of the products and keeping up to date the team with the market trends and business objectives. Being involved in purchasing and restocking in connection with the Store Manager and the Assistant Store Manager on his or her categories. Supervising stock management on his or her categories, organization (incl. inventory) and maximization.

PROCEDURE MONITORING:

Complying with the Company’s charter and overall prevailing codes and procedures. Ensure all company policies and procedure are properly applied, instruct and supervise staff in the correct execution of operating procedures within the shop.

Profile Required:

• Goal- oriented mindset
• Leadership
• Problem- solving capability
• Excellent communication skills
• Analytical skills
• Good stress management and ability to work under pressure
• Teamworking
• Emotional intelligence
• Excellent time management and capability of prioritizing
• Dynamism and flexibility
• Mentoring and coaching attitud