CUSTOMER EXCELLENCE PROFESSIONAL

Etjca S.p.a.

Presentation overview

Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector 

Job Title : CUSTOMER EXCELLENCE PROFESSIONAL

You will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs. 

Core company values

Quality and Precision

Sustainability and Social Responsibility

Honesty, Transparency and Integrity

 

Organizational structure

Report to the Team Manager

 

Key responsibilities

Coordinating integrated service processes from order entry to on-time delivery and order fulfilment

Monitoring and posting customer orders received via EDI, TecCom and other channels

Managing the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers

Acting as main interface to service providers and carriers, including delivery coordination and invoice approval

Delivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes

Organizing labelling activities and work orders

Monitoring storage performance regarding age, quality, quantity, costs and efficiency

Planning material requirements and managing packaging and decoration materials in line with purchasing processes

Ensuring achievement of defined KPIs (e.g. on-time quantity fill, claim management)

Supporting customer satisfaction through effective claim management

Maintaining master data, including label management and Bill of Material updates

Supporting continuous improvement and cost-saving projects

Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies)

Archiving and maintaining documents in accordance with internal requirements (RIM)

 

Career development opportunities

In the medium to long term, there may be opportunities to leverage the resource within the Group's companies

 

Hard Skills

Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration

Several years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international environment

Experience in the automotive industry is an advantage

Strong analytical skills combined with excellent self- and time-management abilities

High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements

Sensitivity and understanding of dangerous goods shipments

Advanced proficiency in SAP and Microsoft Office applications

Strong communication skills with the ability to collaborate effectively with various stakeholders

Fluency in English and Italian, both in spoken and written

 

Soft Skills

Planning

Forward-thinking

Problem solving

Teamwork

 

Contract conditions

• Work location : Brescia

• Working hours and work-life balance : 9.00-13.00 e 14.00-18.00

• Contract type : Permanent Contract

• Gross Annual Salary : The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates' qualifications and experience competing for the position

GAL: 36.000€ - 45.000€

 

 

Candidates of all genders (Law 903/77) are invited to read the privacy notice at (Articles 13 and 14, EU Regulation 679/2016) published on the website Etjca S.p.A. (Ministry Authorization No. 1309-SG dated 23/02/2005)

 

Etjca Group S.p.A. À autorizzata ad operare dal Ministero del Lavoro e delle Politiche Sociali (Aut. Min. Prot. N. 1309-SG del 23/02/2005).

L'offerta di lavoro À rivolta a tutti i candidati, senza distinzione di genere, ai sensi del D.Lgs. 198/2006 e s.m.i., e indipendentemente da etÀ, etnia, credo religioso o orientamento sessuale, ai sensi dei D.Lgs. 215/2003 e 216/2003.

Si invitano i candidati a prendere visione dell'informativa privacy (Reg. UE 679/2016 c.d. GDPR) pubblicata sul sito

Il servizio À gratuito.

Settore: Trasporti e logistica

Ruolo: Customer Service

RAL:

Percentuale di occupazione: Full-time

Gestisce altre persone: No

Tipo di occupazione: Contratto a tempo indeterminato

Patente: B

Inglese Fluent