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Field Service Executive

CHEP

Overview

In this role you will drive asset recovery and customer success within CHEP's retail-focused account portfolio. You will build strong stakeholder relationships, onboard new customers, and lead improvements in service quality and asset control. You'll collaborate cross-functionally to grow CHEP's customer base and optimize recovery metrics, contributing to sustainability and efficient supply chains. This is a hands-on, market-facing position that values customer-centric solutions and cross-team partnership.

Retribuzione / Benefits

  • Employee Assistance Programme (EAP)
  • Option to participate in company share scheme
  • Life Insurance
  • Personal Accident Insurance
  • Remote work (Fully Remote)
  • Annual bonus (10%)

Responsabilità

  • Establish and maintain relationships with pallet receiving locations to align on asset productivity objectives
  • Identify root causes of collection issues and partner with internal teams to improve customer experience and CIFOT metric
  • Provide retailer staff training and ensure effective equipment control practices
  • Onboard and implement new customers, defining asset recovery agreements for smooth transitions
  • Manage audit programs within accounts to ensure asset management standards and identify improvements
  • Collaborate with internal teams and external partners to support growth and expand CHEP's customer base
  • Monitor asset control metrics and apply data-driven corrective actions to improve asset recovery

Requisiti fondamentali

  • Experience in a retail or logistics environment
  • Customer-facing roles with B2B exposure
  • Background in service delivery to Retail, Wholesale, or Logistics sectors
  • Proficiency in MS Office and CRM (Salesforce)
  • Driver license
  • English professional proficiency
  • Experience with onboarding or customer onboarding processes
  • Remote/region-specific work coverage (Italy Area 2)
  • Active Listening
  • Adaptability
  • Communication
  • Empathy
  • MS Office
  • CRM (Salesforce)
Offerta di lavoro pubblicata 1 giorno fa
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