Cluster Reservations Manager

h3About Four Seasons: /h3pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. /ppAt Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. /ph3About the location: /h3pIconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa. /ph3The Role of Cluster Reservations Manager: /h3pWe currently have an opportunity for an experienced Cluster Reservations Manager to join our iconic Hotels: Four Seasons Milano , San Domenico Palace, Taormina and Danieli, Venice. /pulliReporting to the Senior Director of Revenue, responsibilities will include: /liliOversee the daily operations of the Cluster Reservations and Telecommunications departments, ensuring smooth and efficient reservation processes for both Four Seasons Hotel Milano and San Domenico Palace, Taormina. /liliFocus on quality assurance, ensuring the highest standards of call and email conversion and customer service. /liliManage manning with strategic approach on property needs driven by demand. /liliSupport cross selling of the Team with a continuous coaching, and organizing trainings from other departments involved. /liliMaintain global reservation standards while actively driving sales for both properties. Lead quality assurance initiatives to continuously improve customer interactions and reservation processes. /liliControl room and rate availability, ensuring optimal yield and occupancy across both hotels. Supporting the Director of Revenue. /liliWork closely with the Revenue and Sales teams to manage group bookings, ensuring alignment with overall revenue strategies and business needs. /liliUnderstand and distribute detailed occupancy and revenue forecasts to the team, providing insights and recommendations for maximization of room revenue and overall hotel performance. /liliEnsure a high level of guest satisfaction by focusing on service excellence and efficient reservation handling. /li /ulh3What you bring /h3ulliFluency in English is required for this position. Italian language knowledge is a plus, but not mandatory. /liliSolid experience as a Reservation Manager, with a strong understanding of revenue management /liliExperience in rooms division within a luxury, fast-paced environment /liliPassionate and motivated with excellent interpersonal and relationship-building skills /liliHigh level of integrity and transparency /liliExcellent analytical, organizational, and problem-solving skills /liliAbility to work well under pressure and meet deadlines /liliDesire to foster a continuous learning environment /liliCommitment to creating opportunities for professional development /liliRequires Knowledge Opera System and knowledge of how to operate computer equipment /liliCross-cultural sensitivity and customer service orientation /li /ulh3What we offer /h3ulliAnnual gross basic salary of 43.500,00€ and a comprehensive benefits package /liliAnnual Incentive Plan /liliExcellent Training and Development opportunities /liliComplimentary Dry Cleaning for Employee Uniforms /liliMeals available at our Employee Restaurant /liliEmployee Experience initiatives: from annual themed employee party to many ESG events throughout the year /liliEmployee Recognition Programs /liliOpportunities to build a successful career with global potential /li /ulh3Schedule Hours /h3pThis position is based at the Four Seasons Hotel Milano. /ppThe candidate must have a flexible schedule with the ability to work all shifts, weekends and holidays. /ppYou must possess the legal right to work in Italy and have fluency in English and Italian. /p #J-18808-Ljbffr