Workflow & IT Solution Specialist

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.Learn about the Danaher Business System which makes everything possible.The Workflow & IT Solution Specialist is responsible for supporting the implementation, configuration, and optimization of laboratory automation and IT solutions within customer environments. This role ensures the successful deployment and integration of diagnostic systems and workflows, aligning technical solutions with laboratory operational needs.The specialist works closely with laboratory staff, customers, and cross-functional teams to execute standard and customized configurations, support system installation, and drive effective adoption of automation solutions. They provide technical expertise, user training, and ongoing support to ensure systems operate efficiently, improve workflow performance, and enhance overall laboratory productivity.This position reports to the Workflow & IT Manager and is part of the Customer Service EMEA team. The role partners closely with upstream Product teams and downstream functions including Sales, Marketing, and Project Management, and plays a key role in post‑sales support. The position is based in Italy and operates in a remote working model.If you thrive in a fast‑paced, customer‑facing environment and want to help build a world‑class Workflow & IT organization, read on.In this role, you will have the opportunity to:Support the installation, configuration, validation, and integration of laboratory automation and diagnostic IT systems.Provide on-site and remote technical support, troubleshooting issues to ensure system reliability and performance.Deliver training to laboratory staff and customers, ensuring effective system adoption and user proficiency.Analyze workflows and identify opportunities to optimize laboratory efficiency through automation improvements.Act as a technical expert in automation solutions, supporting both customers and internal teams.Ensure compliance with regulatory requirements and maintain high-quality standards in all implementations.Collaborate with cross-functional teams (Sales, PMO, Service, R&D) to ensure successful project delivery.Maintain accurate documentation and reporting of system activities, performance, and continuous improvement actions.The essential requirements of the job include:Bachelor’s degree in Biomedical Engineering, Computer Science, or a related field (Master’s degree preferred).Experience in laboratory automation, diagnostic systems, or related environments.Strong technical knowledge of automated diagnostic systems, middleware, and laboratory workflows.Proficiency with relevant IT systems, software tools, and diagnostic technologies.Strong communication and customer-facing skills, with the ability to deliver training and support effectively.Fluency in Italian and English, plus an additional EU language (Spanish, French, or German).Flexibility to travel 50–70% of the time across Italy or Europe and work flexible hours as business needs requireIt would be a plus if you also possess previous experience in:Working within a European or international teamManaging projects in complex laboratory or hospital environmentsWork Arrangement & GrowthAt Beckman Coulter Diagnostics, we are committed to building a more sustainable and flexible workforce. This role is eligible for a remote work arrangement, working at our customer sites and from home while remaining closely connected to your team and customers. Additional details will be shared during the interview process.This role is classified under the CCNL Terziario at 3rd level, providing a clear and structured framework for job classification, growth, and development. The expected gross annual salary range is 40,000–55,000, determined based on your experience, skills, and role-related competencies. This job is also eligible for bonus / incentive pay. This is the target earnings as 10% of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.In addition to a competitive salary, we offer a comprehensive and attractive benefits package, including enhanced pension plan contributions, Ticket Restaurant, company car and supplementary health insurance (assicurazione integrativa), designed to support your wellbeing and long-term security. Details regarding these benefits will be provided separately.When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .Job SummaryJob number: R1313668Date posted : 2026-09-08Profession: Customer SupportEmployment type: Full time