AI Service Delivery & Agentic Manager

Role Overview

The AI Delivery & Agentic Platform Manager is responsible for governing and driving the end-to-end delivery of Generative AI solutions across the organization, from ideation and architecture through development, production deployment, and operational excellence.
The role combines strong technical expertise in AI technologies, including RAG, Agentic AI, Multi-Agent Systems, and MCP-based architectures, with delivery leadership and governance responsibilities

Key Responsibilities
Govern and oversee the full lifecycle of AI initiatives, from use case assessment and solution design to deployment and operational support.
Own and maintain the AI delivery roadmap, ensuring visibility, prioritization, dependency management, and risk mitigation across all AI initiatives.
Define and enforce architectural standards, reference architectures, and delivery patterns for Generative AI, RAG, Agentic AI, Multi-Agent, and MCP-based solutions.
Provide technical guidance and coaching to development teams during solution design, implementation, testing, and production rollout.
Ensure AI solutions comply with enterprise requirements for security, scalability, resilience, observability, and operational readiness.
Review AI architectures and implementation approaches, identifying technical risks and improvement opportunities before production deployment.
Coordinate with platform, cloud, security, data, and operations teams to guarantee successful delivery and service adoption.
Establish development guidelines, engineering best practices, and quality controls for AI applications and services.
Drive production readiness activities, including monitoring, evaluation, observability, incident management, support processes, and operational governance.
Promote the adoption of reusable AI assets, accelerators, frameworks, and best practices across multiple teams and business domains.
Continuously evaluate emerging AI technologies, models, frameworks, and agentic patterns, driving innovation while maintaining enterprise-grade quality standards.

Requirements
Proven experience delivering AI or Generative AI solutions in enterprise production environments.
Strong understanding of RAG architectures, Agentic AI systems, Multi-Agent frameworks, and MCP-based integrations.
Experience with AI ecosystems such as Azure AI Foundry, AWS Bedrock, Databricks, or equivalent platforms.
Experience governing software delivery, architecture reviews, and production readiness processes.
Strong knowledge of cloud-native architectures, deployment models, operational support, and observability practices.
Excellent stakeholder management and ability to coordinate cross-functional teams.
Experience balancing innovation and experimentation with enterprise governance, security, and operational requirements.

Preferred Skills

Kubernetes (K8s)
Terraform
Python
AI Observability platforms
LLMOps and AI Operations
Evaluation frameworks for AI and Agentic applications
Vector databases and semantic search technologies
Responsible AI and AI Governance
EU AI Act and AI compliance frameworks
Experience building reusable AI platforms and shared AI services

Success Measures

Successful delivery of AI solutions from concept to production with measurable business adoption.
Consistent adoption of enterprise AI architecture and development standards across teams.
High-quality, secure, scalable, and observable AI services operating in production.
Reduction of delivery risks through effective governance, architectural guidance, and production readiness reviews.
Creation and adoption of reusable AI patterns, frameworks, and accelerators.
Successful deployment of RAG, Agentic, Multi-Agent, and MCP-based solutions across multiple business domains.
Strong collaboration between business, engineering, security, and operations teams throughout the AI delivery lifecycle.
Continuous improvement and adoption of emerging AI capabilities that create business value.
We offer a safe and inclusive environment where colleagues are encouraged to think outside the box. CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embracing gender, age, culture, religion and disability diversity
What we offer:
Type of contract: permanent
The Annual Salary for this position starts from €50,000 gross per year.
The level of classification will be determined during the selection process based on the candidate's profile and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector. The final compensation package, including any variable components (such as MBO) or additional benefits