IT Service Management Specialist

A WORLD OF OPPORTUNITIES FROM THE FREIGHT FORWARDING MARKET LEADER

About us

Deutsche Post DHL (DPDHL) is the world’s logistics provider, with nearly 600,000 employees operating in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the DHL division specializing in international transport, particularly air, ocean, and road freight. We are the global leader in air freight and second in ocean freight.

As DHL Global Forwarding Italy, we have 15 Stations across the country and 4 Gateway departments, with over 600 highly qualified employees. In DGF, shipments are our core business, but people are our passion. Innovation and diversity are integral parts of our culture.

We offer excellent opportunities for personal growth and professional development.

We are a Great Place to Work!

For our branch in Pozzuolo Martesana, we are currently looking for an IT Service Management Specialist.

Key tasks

• Manage IT hardware lifecycle and provide end‑user IT support, ensuring effective provisioning, maintenance, troubleshooting, and disposal processes in line with company standards, policies, and service level agreements.
• Support to develop and administer IT Service Management plans for the development and continual improvement of service management policies and processes in line with overall divisional business strategy and objectives, and Group guidelines and policies.
• Execute plans for IT Service Management projects such as implementation and improvement of those processes.
• Contribute in quality measurement reporting and related IT Service Management continual improvement projects.
• Participate in each implemented IT Service Management process and report on Critical Success Factors, Key Performance Indicators and Activity Metrics.
• Collaborate with any third‑party vendors related to IT Service Management initiatives.
• Contribute to the efforts around keeping the Technical Service Catalogue updated on a regular basis, ensuring accuracy of the information with the relevant business and technical owners.
• Track and manage software license usage and requirements.

Requirements

• Strong experience in Business Processes, Systems Integration, and SLA Management within operational environments.
• At least 2 years’ experience in similar roles.
• Excellent analytical skills.
• Strategic vision, forwarding business acumen, results driven and attention to details.
• Excellent communication and negotiation skills, strong problem‑solving attitude.
• Experience in structured IT environments with focus on IT Security and Active Directory.
• Continuous focus on productivity and optimization through Business Processes, Reporting, and ITIL.

WHY join our DHL team

At DHL Global Forwarding, you will be part of a strong team that respects its employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance. DHL offers competitive compensation, incentive, and bonus plans.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

More about us

We look forward to receiving your application.