Customer relationship manager

Experteer Overview Join Rotork’s ground-floor Engineered-to-Order Hub as the Customer Relationship Manager. You will guide customers through the full order-to-delivery journey, translating requirements into robust solutions and coordinating across engineering, operations, and commercial teams. You will drive clear communication, risk management, and proactive delivery updates to ensure an exceptional customer experience. This role offers high impact in a transformational initiative that shapes how we deliver customised solutions. Retribuzione / Benefits Act as the single point of contact for customers with clear, confident communication Respond quickly to customer queries and manage expectations throughout the project Negotiate with customers and internal teams to meet technical and delivery needs Carry out accurate contract reviews and manage scope changes Oversee technical and commercial aspects of each project lifecycle Track inventory requirements and elevate risks early Provide proactive updates on delivery timelines, including travel to customer or EPC sites Build strong relationships across engineering, applications, finance, and operations Develop project plans and influence delivery timescales Prepare cost estimates and present solutions to senior stakeholders Responsabilità Degree requirement as listed (Mechanical, Electrical, Product Design, or Industrial Engineering or equivalent experience) Experience analysing, designing, testing, and improving industrial products Familiarity with structured engineering techniques Experience with task management, defect tracking, requirements capture, and KPIs Excellent communication and relationship-building skills Willingness to travel Proficiency with Microsoft tools, especially Dynamics CE Strong problem‑solving skills and industrial design experience #J-18808-Ljbffr