Service Controller

Service Controller

Haier Europe is on a journey to achieve ambitious growth and leadership objectives in the region. We seek someone passionate, proactive, self‑driven, and motivated to join our team.

What you will do

• Monitor service KPIs (e.g., repair times, first‑time fix rate, service costs)
• Analyze service performance and identify areas for improvement
• Support budgeting, forecasting, and cost control activities for the Service department
• Prepare regular reports and dashboards for internal stakeholders
• Collaborate with field service teams, call centers, and external service partners
• Ensure data accuracy in service management systems
• Assist in optimizing service processes and workflows
• Support procurement and spare parts cost analysis

What you need to succeed

• Education: Bachelor’s degree in Business Administration, Economics, Engineering, or related field
• Professional experience: 3+ years in controlling, service operations, or similar roles
• Language: Excellent communication skills both in Italian and in English, spoken and written
• Technical & Soft Skills :
  • Strong analytical and numerical skills
  • Proficiency in Excel; knowledge of ERP/BI tools is a plus
  • Good organizational and problem‑solving skills
  • Ability to work cross‑functionally and communicate effectively

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or any other characteristics protected by law.