Digital & Customer Success Specialist ITA

ph3Digital Customer Success Specialist ITA /h3 pJoin to apply for the bDigital Customer Success Specialist ITA /b role at bTechnogym /b /p pTechnogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has grown into a success story of over 2,800 employees in 16 branches and more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games. /p h3Your Role /h3 pDetail‑oriented and customer‑focused Digital Customer Success Specialist to ensure successful activation of Technogym Digital Ecosystem, proactively supporting clients in achieving success on the most suitable KPIs. You will generate best practices on Customer Success that support the sales team in maximizing product penetration and positioning, and contribute to maximise the number of people actively using the mywellness cloud platform, exploiting any upsell opportunity on software, devices and services. /p h3Your Impact /h3 ul liGuide new customers through onboarding, setup, and training to ensure effective adoption and understanding of the product. /li liBuild and maintain strong, trust‑based relationships with customers to understand their goals, challenges, and success criteria. /li liProactively engage with customers through multiple channels to monitor satisfaction, provide support, and collect feedback. /li liEducate customers on product features, updates, and best practices to maximize value and achieve desired outcomes. /li liCollaborate with cross‑functional teams (sales, marketing, product, support) to deliver seamless and consistent customer experience. /li liAddress and resolve customer issues promptly, ensuring high level of satisfaction and retention. /li liManage customer accounts, including renewals, upsells, and cross‑sells, to drive growth and meet revenue targets. /li liMonitor usage and adoption data to identify at‑risk accounts and develop proactive retention strategies. /li liGather and analyze customer feedback to identify trends, areas for improvement, and opportunities for product enhancement. /li liDevelop customer success plans, training materials, and documentation to support long‑term engagement and product utilization. /li liPromote customer advocacy by identifying satisfied clients for testimonials, case studies, and referrals, contributing to brand reputation and growth. /li /ul h3About You /h3 pPassionate about working out, enthusiastic, proactive, and down‑to‑earth with excellent account management, solution selling, strategic thinking, and relationship skills. Experience in the fitness industry is highly desirable. /p h3What You Should Bring /h3 ul liMinimum of 3 years of experience in digital sales or a related field. /li liExcellent English proficiency and strong knowledge of digital products and market trends. /li liProven track record in achieving sales targets and managing sales processes. /li liStrong analytical skills and ability to conduct market analysis and benchmarking. /li liDemonstrated project management and goal orientation abilities. /li liExperience in coordinating cross‑functional teams and managing customer relationships. /li liExcellent negotiation and sales techniques. /li liAbility to manage multiple tasks and projects simultaneously. /li /ul h3Equal Opportunities /h3 pTechnogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. /p h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pDesign, Art/Creative, and Information Technology; Wellness and Fitness Services /p /p #J-18808-Ljbffr