Key Account Manager

Overview

In this role you drive revenue growth and customer value across a portfolio of strategic accounts for CHEP, collaborating with leadership and cross-functional teams. You'll lead major negotiations, seek new business opportunities, and promote sustainable supply chain improvements. This position offers international scope, cross-border collaboration, and a hybrid work model. You'll help shape how goods move to market while strengthening customer partnerships.

Retribuzione / Benefits

• Annual Bonus of 15%
• Meal Vouchers
• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life Insurance
• Personal Accident Insurance

Responsabilità

• Manage and develop a portfolio of strategic customers for retention, satisfaction, and profitable growth
• Build and maintain relationships with senior stakeholders as the primary point of contact
• Achieve annual growth targets through active selling and new business opportunities
• Lead contract renewals, negotiations, and tender processes
• Develop and execute Joint Business Plans to improve supply chain efficiency and mutual value
• Conduct regular business reviews, monitor performance, and drive continuous improvement
• Collaborate with cross-functional teams to deliver innovative customer solutions
• Promote sustainability and cost optimization within customer accounts
• Identify and capitalize on new opportunities to expand CHEP's market presence in the portfolio

Requisiti fondamentali

• Proven Key Account Management experience with large, strategic customers
• Background in FMCG, Retail, Supply Chain, Logistics or related sectors
• Strong commercial acumen with negotiation and contract management experience
• Ability to build trusted partnerships and influence senior decision-makers
• Fluent in Italian and English
• Willingness to travel regularly within Italy
• Adaptability
• Building rapport
• Empathy
• Account Management
• Negotiation
• Data storytelling