Technical Service Specialist - Abruzzo e Marche

ph3Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs. /h3h3brPrimary objective of the position /h3h3brTechnical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations. /h3h3brMajor accountabilitiesbr• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)br• Schedules and perform planned maintenance (PM) activitiesbr• Assists with instrument installations and deinstallationsbrSuccess in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district. /h3h3brEducational backgroundbr• Bachelor degree or equivalent experience is requiredbr• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer. /h3h3brRequirements / Work experiencebr• 2/3 Years experience in a similar positionbr• Successful engagement with customers, specifically lab staffbr• Technical expert for product line responsibilitybr• Strong communication skillsbr• Ability to identify and drive resolution of issuesbr• Strong experience in use of analytical tools and software /h3 /p #J-18808-Ljbffr