Guest Experience Ambassador

ph3About Four Seasons: /h3pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. /ph3About the location: /h3pIconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa. /ph3About the role: /h3pWe currently have an opportunity for a Guest Experience Ambassador to join our iconic Four Seasons Hotel Milano, Italy! /ph3What you will do: /h3pReporting into the Front Desk Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, and responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence. /ph3What you bring: /h3ulliOne + years experience working within a luxury hotel or similar environment is considered an asset /liliExcellent interpersonal skills and communication skills /liliCross cultural sensitivity, and customer service orientation /liliGuest centricity and understanding the importance of guest’s preferences. /li /ulh3What we offer: /h3ulliCompetitive Salary, wages, and a comprehensive benefits package /liliExcellent Training and Development opportunities /liliComplimentary Dry Cleaning for Employee Uniforms /liliMeals available at our Employee Restaurant /liliEmployee Experience initiatives: from annual themed employee party to many ESG events throughout the year /liliEmployee Recognition Programs /liliOpportunities to build a successful career with global potential /li /ulh3Schedule Hours: /h3pThis position is based at the Four Seasons Milan. /ppThe role involves shift work, including weekends. /ppYou must possess the legal right to work in Italy and have fluency in English and Italian. /p /p #J-18808-Ljbffr