Application Coordinator

pAre you interested in being part of a company that shapes the future of space and cyber technologies? To have a job where you can contribute to real-world missions with long-term impact? /ppbr / /ppWe are looking for an Application Life-Cycle Coordinator to work in Frascati, Italy or Noordwijk, Netherlands. You will provide key support, ensuring effective collaboration with primary stakeholders across ESA establishments. /ppbr / /ppstrongAbout the client and location /strong /ppThe European Space Agency (ESA) is an intergovernmental organisation committed to studying space and increasing global awareness on current space exploration and related scientific research. /ppESA is responsible for outlining and implementing the current European space programme and ensuring its successful execution. Current programmes aim to develop new and existing satellite-based technologies, further our understanding of space whilst also using this information to study Earth and the current climate. /ppbr / /ppemThis position is open to protected categories under Italian Law 68/99 (“Rules for the right to work of disabled people”). /em /ppemQuesta posizione e’ aperta alle categorie protette L. 68/99.(SA1) /em /ppbr / /ppstrongTasks and activities /strong /ppThe scope of work will include ensuring that the applications in charge operates properly, including: /pulliHandling application-related exceptions and escalations. /liliGranting the usability of the applications to end-users. /liliGuaranteeing the adherence of the applications with business processes. /liliRelying on the application services supplied by the providers including functional support, corrective maintenance, minor evolution and in some cases major evolution. /liliOverseeing ticket management processes. /liliActing as the agency’s operational authority for applications, covering both functional and business aspects. /liliServing as the point of contact for suppliers regarding queries and issues requiring Application Coordinator follow-up. /liliReviewing deliverables and documentation. /liliCoordinating the end-to-end preparation, execution, and follow-up of organisational processes contributing to the delivery of the agency’s activities. /liliProviding guidance on processes, procedures, and tools to ensure consistent understanding and application across organisational units. /liliLeading and managing the end-to-end process of implementation of new business process/requirements. /liliServing as a key operational interface with internal and external stakeholders, including Member State delegations, institutional partners, industry, and other ESA directorates. /liliProviding demand management towards ESA Customer Representatives, Process Leaders, SPOCs and end-users. /liliFacilitating stakeholder alignment by ensuring clear, structured, and timely exchanges of information, data, and documentation. /liliCoordinating with the service provider on impact assessment, negotiation, development, testing, and deployment of new or evolving business requirements. /liliMonitoring the adoption of newly implemented solutions within applications through regular reviews. /liliSupporting projects based on their complexity and criticality. /liliContributing to Year-End Closure to indude, reorganisation and rebooking. /liliProviding support for ad hoc activities related to IT infrastructure maintenance and requests from CISOS providers. /liliReviewing service provider proposals to ensure alignment with and maximise the Agency’s interests. /liliManaging and supervising application-related exceptions and escalations raised by users, including participation in ESA departmental and divisional meetings. /liliExperience with SAP procurement modules included at least SRM and ECC Modules and S/4 procurement. /li /ulpbr / /ppstrongSkills and experience /strong /ppThe following skills and experience are mandatory: /pulliA Master’s degree in a relevant discipline. /liliExperience with SAP procurement modules, including SRM, ECC, and S/4. /liliProven experience in IT consultancy. /liliExperience working in international environments. /liliSolid understanding of service models aligned with ITIL 4 and ITSM tools. /liliExperience with Microsoft 365. /liliFluent in English, both written and spoken. /li /ulpbr / /ppThe following skills and experience would be highly desirable: /pulliExperience with AIOps scenarios /liliKnowledge of ESA-STAR. /liliExperience with end-to-end observability tools. /liliA good working knowledge of other EU languages. /li /ulpbr / /ppstrongWhy should you apply? /strong /pulliYou will have the opportunity to work within leading space organisations across Europe. /liliWe encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry. /liliTo be part of a company that values integrity, inspiration, care and collaboration. /liliBenefits include: competitive remuneration packages; br / unique career opportunities, including working in other countries; br / access to training and development programmes; br / flexible relocation support. /li /ul