Business Analyst Business Banking Digital Channels & Onboarding

Job Description:The Business Analyst Business Banking Digital channels & Onboarding, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, harmonization of end to end SMEs customer processes across ING SME acquisition products, commercial products, services, digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency and time to activation.The position requires strong communication skills, full proficiency in written and spoken English, and the ability to collaborate effectively in a multifunctional and international environment. It also demands strong analytical skills and a proven capability to identify business requirements and translate them into functional requirements and technical specification.The Business Analysts plays a key role in ensuring the success and target achievement of ING new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and many others...).He/she will work in a fast-paced and international environment as a member of the funding team, having the opportunity in the next years to look backword and say I was there when it started!Key responsibilities:*Innovation Advocacy*: Spearhead the implementation of digital banking solutions, ensuring a seamless and user-friendly experience for SME clients*Digital Warm Onboarding*: Built the most innovative and frictionless onboarding process for SME clients starting from “functional” needs to identifying macro-steps and sub-processes*Clients Engagement*: Engage with SME clients to gather insights and feedback, fostering continuous improvement in daily banking offerings*Process Optimization*: Identify opportunities for process improvements, ensuring operational efficiency and excellence tailored for SMEs*Requirement Elicitation*: Starting from SME business needs identifies and understands IT impacts on the different applications and processes, providing all the information needed for development phase and helping other CJEs to speak in a correct IT language*Data Deciphering*: Dive deep into data, extracting meaningful insights to inform strategic business decisions within the SME sector*Cross-Functional Collaboration*: Collaborate in a structured and multi-functional way and design together with product Tribe, UX, Risk and Operations new functionalities according to strategic operating models*Analytical Solutions*: Be able to build reports for department usage and analyze data provided by other Bank departmentRequired skills and experienceBachelor’s in economics or engineeringMinimum of 2 years’ experience as a business analyst within financial industry and within an international and complex environmentExperience of IT project and working effectively across functions (e.g. Sales areas, Legal, Compliance, Transparency, Privacy, Credit Risk, Finance)Experience in use of content management systemsExperience on Digital Process and Digital Capabilities related to onboardingCreative minded with an ability to conceive interesting ideas for new contentData analyst mindset and capabilities needed for a data fluency approach and environmentStrong knowledge of retail and business banking businessFluent Italian and English languageContract offer:Working conditions: Permanent employment contractWorking hours: Full time (37 hours per week)Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA)Location: MilanAnnual base salary starting from: 39.000Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function, and individual performance)Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring.The benefits of joining INGIn addition to being a part of a great team, working in a fun and innovative environment, we offer:Flexible Smart WorkingCompetitive base salaries and performance-based bonusesMeal vouchers and corporate restaurant and barHealth insurance and Accident insurancePension fund and welfare planDiverse cultures & Innovative mindsetsInternational Environment and Talent ProgramCommitment to sustainabilityLots of training development opportunities to help you growLots of moments dedicated to physical and mental well-beingA special day off when it is your birthday: we call it #doyourbirthday!And of course, we can’t forget free water & coffee at the office!About INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.Our CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.Job Application Safety Reminder ️We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:· Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.· Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com· No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.If you suspect suspicious activity, report it immediately. Your safety matters to us.SummaryLocation: MILANType: Full time