Sales Team Supervisor - Boutique Milano

ph3GENERAL ROLE /h3 pThe Team Supervisor leads his team to ensure the most memorable customer experience, to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values. /p h3Main Responsabilities /h3 ul liSupervise and support the team in reaching sales targets; /li liFoster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; /li liDevelop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients; /li liPersonally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures; /li liAssist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed. /li /ul h3Sales and Customer Experience /h3 ul liSupervise and support the team in reaching sales targets; /li liFoster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; /li liDevelop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients; /li liPersonally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures; /li liAssist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed. /li /ul h3Business Performance Overview /h3 ul liActively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators. /li /ul h3People Management /h3 ul liSupport the store management in setting objectives and assigning tasks to the team; /li liObserve the team and provide ongoing feedback and coaching, supporting their personal development; /li liCreate a positive sense of team spirit, discipline and mutual respect, encouraging open communication; /li liSupport other colleagues developing their expertise and skills. /li /ul h3PROFILE /h3 ul liBachelor’s degree preferably with a fashion/linguistic focus; /li liFluency in Italian and English. A third language will be considered an advantage; /li liProfessional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus; /li liProficient with Excel / IT tools; /li liExcellent leadership attitude and ability to lead and motivate a team; /li liProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. /li liExcellent interpersonal and communication skills, with a customer service orientation; /li liTeam player mentality to build meaningful relationships and ability to work autonomously; /li liAvailability, flexibility and dynamism to function in a high-pace environment; /li liDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. /li /ul pHermès engages positive and passionate people who own the following requirements: In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! /p pA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. /p /p #J-18808-Ljbffr