Field Service Engineer

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

MSC Technology Italia is looking for a Field Service Engineer with a background in Mechatronics Engineering to support the remote maintenance and lifecycle management of terminal equipment across MSC's global operations.

The successful candidate will work closely with international teams, including the engineering team in Chennai, to coordinate maintenance activities, optimize equipment performance, and develop effective maintenance plans for terminal and depot operations. This role is ideal for engineers with strong analytical skills and experience in technical support, troubleshooting, and maintenance planning.

Key Responsibilities

• Coordinate remote maintenance activities to ensure the reliability and availability of terminal equipment.
• Develop and implement preventive, predictive, and corrective maintenance plans for terminal and depot operations.
• Collaborate with the engineering team to support maintenance activities and resolve technical issues.
• Monitor equipment performance, analyze failures, and perform Root Cause Analysis (RCA) to improve system reliability.
• Support troubleshooting and diagnostics for mechatronic, electronic, and electromechanical systems.
• Prepare and maintain technical documentation, maintenance procedures, and service reports.
• Work with cross-functional teams to optimize maintenance processes and improve operational efficiency.
• Ensure maintenance activities comply with company standards, quality requirements, and safety procedures.

Qualifications & Experience

• Bachelor's or Master's degree in Mechatronics Engineering, Mechanical Engineering, Electronics Engineering, or a related field.
• Experience in field service, remote maintenance, or technical support for industrial or terminal equipment.
• Good understanding of mechatronic, electronic, and electromechanical systems.
• Experience in maintenance planning, troubleshooting, and equipment lifecycle management.
• Knowledge of preventive and predictive maintenance methodologies and Root Cause Analysis (RCA).
• Ability to work effectively with international and cross-functional teams in a multicultural environment.
• Strong analytical, problem-solving, and organizational skills.
• Professional proficiency in English, both written and spoken.

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.