Facility Manager (Italy & Central Europe)

Founded in 2013 in Denmark, NORMAL is an unconventional and fast‑growing retail brand. Today, we operate more than 1,050 stores across 12 European countries, and we continue to expand at fast pace. Our unique concept combines well‑known everyday products at low prices with a fun and surprising shopping experience, creating a retail journey that keeps customers coming back.

Normal is no normal company

We empower our people, encourage ownership, and dare to try new things. We work as one strong team toward a shared goal: delivering excellent customer experience.

As we continue to expand in Southern and Central Europe, we are looking for our first local Facility Manager to support our growing store network across Italy, Austria, Romania, Slovakia, and the Czech Republic.

This is a unique opportunity to join us at an exciting stage of growth and play a key role in building and managing our facility operations across multiple markets.

Your responsibilities

• Build and manage a strong local network of facility suppliers, including contract negotiation and vendor selection to ensure high service quality and cost efficiency
• Oversee all facility operations across stores (maintenance, health & safety, cleaning, etc.), ensuring compliance with local regulations and documentation requirements
• Plan, coordinate, and monitor maintenance activities and technical interventions, ensuring timely resolution of issues reported by Store Managers
• Collaborate closely with the Establishment and Maintenance teams at our Danish headquarters

Are we a match?

You are proactive, solution‑oriented, and comfortable working in a dynamic environment. You take ownership of your work and thrive when given responsibility. You are a team player with a strong work ethic and the ability to manage multiple priorities while ensuring high‑quality execution.

At NORMAL, ownership is a core value—everyone is responsible for contributing to our success. You should be confident making decisions and driving tasks independently.

Requirements

• Proven experience as a Facility Coordinator or Facility Manager within retail, FMCG (GDO), or a construction environment
• Experience in negotiating and managing contracts with external suppliers
• Strong stakeholder management skills, with the ability to collaborate effectively across functions and countries
• Ability to manage multiple priorities and make quick, effective decisions
• Excellent communication skills in both Italian and English (written and spoken)
• Willingness to travel across assigned countries as needed

What you bring

• A hands‑on, positive, and engaged mindset
• A passion for delivering high‑quality service and sharing knowledge
• Energy and ambition to contribute to an exciting growth journey
• Comfort working in a fast‑paced, evolving environment where not everything is fully defined

Position details

• Permanent, full‑time position
• Location: Milan (Italy) with regular travel
• Start date: As soon as possible
• The gross annual salary (RAL) is starting at € 45,000