Customer Care Advisor - Social Media (Italian Speaker) Lisbon w/ Relocation

About the Role

We are looking for motivated and customer-oriented professionals to join our Social Media Customer Care team in July. In this role, you will provide support to users through social media and digital communication channels, ensuring a positive customer experience while maintaining high-quality service standards.

Key Responsibilities

• Respond to customer inquiries via social media platforms and other digital channels.
• Provide accurate information and effective solutions to customer issues.
• Handle customer complaints and escalate complex cases when necessary.
• Maintain a professional and empathetic communication style.
• Ensure compliance with company policies and quality standards.
• Meet productivity and performance targets.

Requirements

• Fluent Italian (written and spoken).
• English proficiency at B1/B2 level.
• Minimum typing speed of 20 words per minute.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and ability to work in a fast-paced environment.
• Basic computer literacy and familiarity with social media platforms.

Employment Conditions

• Initial Contract: 12 months (renewable).
• Working Hours: 40 hours per week, 8 hours per day, on a rotational shift pattern.
• Flight Ticket Refund: Provided according to company policy.
• Health Insurance: Included.
• Portuguese Language Lessons: Free of charge.

Compensation Package

Without Accommodation

• Base Salary: €1,366.17 month
• Performance Bonus: Available (details to be provided directly by the company)

With Accommodation

• Base Salary: €1,040.68 month
• Performance Bonus: Available (details to be provided directly by the company)

What We Offer

• International and multicultural work environment.
• Comprehensive onboarding and training.
• Career development opportunities.
• Relocation support and integration assistance.
• Stable employment with the possibility of contract renewal.

If you are fluent in Italian and passionate about delivering excellent customer service through digital channels, we encourage you to apply and join our growing team.