Growth Customer Success Manager - Italy

ppFlorence Office (2+ days in office) | 40hrs per week /p h3This is what you tell people at parties /h3 pWe didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally! /p pCustomer success at Sendcloud isn't about managing accounts — it's about growing them. As a Growth CSM, you'll scan the whole Italian customer base for opportunities in commercial expansion. This is a role where strong relationships and sharp commercial instincts go hand in hand, and where your results directly shape Sendcloud's revenue trajectory. /p h3What You'll Do /h3 ul liYour commercial instincts drive revenue growth within the existing customer base, identifying opportunities before customers have articulated them. /li liDrive upsell and cross-sell conversations by identifying expansion signals in your accounts and translating customer data into actionable revenue opportunities. /li liLead renewal processes with confidence — using relationship depth and platform data to hit retention targets and reduce churn. /li liBuild personalised engagement strategies for each customer segment, ensuring the right outreach reaches the right customer at the right moment. /li liCollaborate across departments to turn your own ideas or company initiatives into impactful successes, ensuring alignment and smooth execution. /li liContribute to the playbooks, processes, and tooling that scale customer success across the team — not just your own book of business. /li /ul h3What you bring to the table /h3 h3Personally /h3 ul liYou're commercially curious — you don't just want customers to stay, you want them to grow, and you take ownership of making that happen. /li liYou balance warmth with directness: you build trust quickly and use that trust to have honest, value-driven conversations. /li liYou thrive managing your own book of business — setting your own priorities, tracking your own metrics, and holding yourself accountable to results. /li /ul h3Professionally /h3 ul li1–2 years of experience in Customer Success, account management, or a commercial role — ideally in SaaS, logistics, or e-commerce. /li liBachelor's degree or equivalent, preferably in a commercial or business-related field. That said, we place more value on your drive to grow. /li liA demonstrated track record of managing renewals and hitting expansion or upsell targets. /li liFluent in Italian and English, both written and spoken. /li liComfortable working with CRM and CS platforms (Hubspot, Gainsight, or similar) to manage pipeline and monitor account health. /li /ul h3Our Values /h3 ul liNo bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don’t just talk about problems, solve them. /li liGrow win: Be highly curious, adaptable proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours. /li liHave fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you’re the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride. /li /ul h3Benefits /h3 ul libSalary /b - Starting from €31,500 up to €42,000 annually, depending on level and experience, plus an uncapped bonus tied to individual performance. /li libBrain Benefits /b - €2,000 learning budget /li liCourses, certifications conferences /li liGrowth in an international team /li libTime Benefits /b - 28 days of paid vacations per year /li liExtra day off on your birthday /li liSwap public holidays for meaningful ones /li libHome Benefits /b - Flexible hybrid model (2+ days/week in office) /li li€500 home office budget /li libFuture Benefits /b - Pension scheme /li liEmployee discount programs /li /ul /p #J-18808-Ljbffr