Cybersecurity Service Engineer

Mission

The Cybersecurity Engineer has the primary responsibility for designing, technically executing, delivering, maintaining, and diagnosing security solutions for clients while implementing security solutions in Schneider Electric's automation systems.

What will you do?

• Supporting customers' technical Cybersecurity queries and cases through maintenance contracts for automatization solutions installed for our Schneider Electric Delivery Organization.
• Evaluating existing and new technologies for Schneider Electric security solutions.
• Providing prompt responses to cybersecurity issues at customer sites, working closely with Customer Support Departments.
• Working with product managers and project sponsors to implement Schneider Electric Security solutions, including site visits for security maintenance, training, and consultation.
• Configuring approved host and network security solutions, as well as Network Performance Monitoring and Management solutions.
• Overseeing network element modifications and reconfigurations.
• Managing installation and connectivity testing of security solutions and leading application acceptance testing from a security perspective.
• Developing and delivering end-user training, while creating technical documentation as required.
• Working, supporting and collaborating with automatization Engineers delivering Schneider Electric Advanced Automatization solutions to important customers.

What skills and capabilities will make you successful?

• Degree in a computer-related field, along with one of the following certifications: CCNA Security, CISSP, CISM, CISA, ISA99, or IC32-34.
• Experience with network topology, configuring network equipment (preferably CISCO, Hirschmann, Schneider).
• Knowledge in installing and/or managing network-based firewalls, preferably Cisco, Fortinet, Juniper, or other leading products.
• Understanding of high availability network technologies. Experience in a mixed environment of standard and non-standard TCP/IP protocols. Also LAN, WAN, and technology experience.
• Initial experience in Industrial Control System OT.
• Willingness to travel and be on call for customer support rotation.
• Customer-focused.
• English (Technical) required, Italian mandatory.

What's in it for you:

• Hands‑on experience with cutting‑edge technical equipment and systems.
• Opportunity to build and maintain valuable customer relationships.
• Professional growth through diverse technical challenges and projects.
• Supportive team environment fostering knowledge sharing and development.
• Dynamic role combining technical expertise with customer interaction.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.