Tricare Beneficiary Services Representative - Vicenza, Italy

In this role, you support TRICARE-eligible beneficiaries by educating them, enrolling in benefits, and guiding them through healthcare resources. You will work closely with cross-functional teams to ensure accurate enrollment, timely communications, and compliant handling of PHI. The position offers meaningful impact within the TRICARE Overseas Program and a mission-driven environment. You will enable beneficiaries to access care and benefits efficiently while upholding privacy and standards.Retribuzione / Benefits

• Verify benefits and enrollment via DOES and MHS Genesis;
  process enrollments, disenrollments, and transfers
• Update Primary Care Manager (PCM) information following MTF guidelines
• Provide education and customer service on TRICARE resources, enrollment, and claims, in person and by phone
• Provide basic claims status updates and support
• Lead informational briefings at events such as in/out processing and maternity
• Collect and record daily activities and OHI data in applicable systems
• Assess issues and elevate complex cases for proper resolution
• Ensure HIPAA compliance and confidentiality;
  complete required training
• Collaborate with team, support remote work, and train new staff

• Bachelor in related field OR;
  Associate in related field plus 4 years of specialized experience OR;
  Major certification in related field plus 4 years of specialized experience OR;
  High school diploma plus 8 years of specialized experience
• US Citizenship
• SOFA/Command-Sponsored status
• Missione Visa and Soggiorno permit
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Fluent in English;
  strong written and oralcommunication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations;
  good interpersonal communication
• Self-starter, able to work independently;
  strong organizational and time management skills
• High attention to detail