Commercial Refrigeration Technical Expert

Overview

In this role you provide after-sales and technical support across Panasonic's refrigeration product range for Europe. You collaborate with Local Sales Offices, offering on-site diagnostics and solutions, and support pre-sales, projects, and key customers. You'll create a technical library, issue bulletins, and help train service teams. The position blends field work with cross-border coordination to sustain customer satisfaction and product uptime.

Retribuzione / Benefits

• attractive remuneration package
• social, fitness & health benefits
• flexible working hours
• generous mobile working option
• high work-life balance
• training and development opportunities

Responsabilità

• Provide after-sales support and solutions across Europe for LSO networks
• Support on-site diagnostics and issue resolution
• Support pre-sales activities within Europe
• Assist in project revisions for special initiatives
• Engage with a subset of major customers directly
• Create and maintain a general technical library for internal and LSO use
• Produce technical bulletins explaining concepts to service teams
• Offer help and documentation for training and knowledge transfer
• Visit sites to perform initial diagnostics and deliver solutions
• Liaise with factory for topic-specific guidance
• All above pertain to main activities 2 and 3 (ANNEX1)

Requisiti fondamentali

• Technician in thermal field
• Minimum 5 years of after-sales experience in Commercial Refrigeration / Chillers / Rooftop or equivalent
• General refrigeration and air conditioning knowledge
• Proficiency with software specific to the refrigeration sector
• Fluent in English
• General refrigeration and air conditioning knowledge
• Proficiency in using refrigeration sector software