Customer Growth Executive
Infobip
Overview
As a Customer Orientation role, you build trusted, growth-focused relationships with Tier1 clients and coordinate cross-functional teams to meet business and technical expectations. You monitor client health, drive adoption, and support revenue growth through collaboration with Success, CPaaS Registrations, Platform Operations, and Revenue Assurance. You analyze traffic and forecast demand to maximize margin and gross profit. You contribute to internal tool improvements and shape the end-to-end customer experience. This role suits a proactive, cross-functional collaborator who can navigate complex organizations and communicate effectively.
Retribuzione / Benefits
- financial rewards & recognition
- flexible work arrangements
- ESOP
- work-life balance and Well-being
- career mobility
- professional development
Responsabilità
- Build and maintain trusted relationships with assigned Tier1 clients to support health and growth, including strategy sharing and roadmap alignment.
- Serve as the client focal point for business/technical expectations, handling escalations and coordinating adoption efforts across teams.
- Understand client structures for selecting and implementing new solutions.
- Meet and exceed quarterly KPIs focused on gross profit, margin, and cross-sell opportunities.
- Collaborate with Customer Success for existing and future SaaS business.
- Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and ongoing activity support.
- Work with Revenue Assurance to monitor health risks and ensure timely financial collections and netting.
- Analyze client traffic, forecast needs, and take actions to sustain growth and minimize losses.
Requisiti fondamentali
- Minimum 4 years proven B2B sales experience with quota attainment
- Fluent in English and Italian
- Knowledge of CPaaS, CCaaS, customer engagement and conversational AI; familiarity with related channels is a plus
- Strong ownership of revenue, margin, and retention metrics
- Ability to navigate complex customer organizations and coordinate multiple stakeholders
- Strategic, data-driven forecasting and performance analysis
- Confident communicator and relationship builder across seniority levels
- collaboration
- relationship building
- strategic thinking
- CPaaS, CCaaS, customer engagement and conversational AI
- Salesforce (SF)
- Qlik
Offerta di lavoro pubblicata 2 giorni fa
Offerte di lavoro simili
- ...leading learning technology company in Italy seeks an experienced Customer Success Manager to empower customers through effective platform... ..., ultimately contributing to customer retention and growth. This position offers opportunities for career progression and...Consigliato
- ...advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a... ...Build and nurture client relationships, uncovering pain points and growth opportunities Be the voice of the customer by sharing...ConsigliatoRemotoOrario flessibile
- ...durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product... ...conduct regular business reviews Represent the voice of the customer by feeding back product and operational insights Ensure high...ConsigliatoRemotoOrario flessibile
- pOmron seeks a Business Development Manager to own the end-to-end customer acquisition cycle across Europe, combining technical insight with commercial acumen. The role is customer-facing, collaborates with SDRs, and may be hybrid or fully remote depending on location....ConsigliatoLavoro ibridoRemoto
- ...Axis has something great to offer! Axis Communications has an exciting position as Key Account Manager – End Customers, this is a remote based role, based in Rome. This person will be responsible for driving sales for our selected end customer companies and to develop...ConsigliatoAuto aziendaleRemoto
- ...telecommunication markets. /ph3YOUR ROLE /h3pWe are seeking a Customer Technology Manager (CTM) to support key customers of our Silicon... ...to‑Have) /h3ulliFamiliarity with wafer foundry business models, custom technology engagements, and product lifecycle from concept to...Impiego permanente
- ...Overview As Growth & Digital Sales Lead for Business Banking, you will shape ING Italy's digital commercial strategy to grow the Business Banking customer base. You'll build a holistic growth engine using analytics, multi-channel digital sales, content, and partnerships...Smart workingOrario flessibile
- ...product portfolio. You will ensure availability, profitability, and customer satisfaction while coordinating with product management,... ...established role with a mandate to build the spares function, drive growth, and implement lifecycle, pricing, and stock strategies. #J-...
35.500 € - 40.000 €
Iper La grande i cerca un Responsabile Reparto Pescheria a Monza per guidare le attività di pescheria, garantendo qualità, igiene e servizio al cliente. La figura coordina fino a 10 operatori, programma turni e ordini, supervisiona lo stock e segnala disservizi. Requisiti...Tempo pienoTurniWeekend- ...Overview In this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support needs, strengthen relationships...
- ...Overview As a Sales Account Manager you partner with advertisers and agencies to craft and execute advertising strategies that grow revenue on Amazon. You consult clients to define goals, then backstop the strategy with data-driven insights to improve campaigns. You...
32.000 € - 35.000 €
...join us as soon as possible as a CRM & CUSTOMER ENGAGEMENT MANAGER (F/M/D) The CRM &... ...Customer Engagement Manager is responsible for executing and continuously enhancing the company's... ...Plan, coordinate, and execute CRM campaigns across email, SMS, WhatsApp...Disponibilità immediataOrario flessibile- ...hybrid or remote work options for manyjobs, where possible. ~ Growth&development: Learning opportunities, educational assistance,... ...Marketing in order to provide the best possible service to the customer and the patient Work closely with the Medical Education...Lavoro ibridoRemotoOrario flessibile
40.900 € - 56.200 €
pYDU JC Air Cond Ref Inc.- Dubai is looking for a leader to manage operations in Italy's HVAC sector. This role requires a strong background in Industrial Refrigeration and a minimum of 5 years of experience managing field resources. Responsibilities include ensuring service...Orario flessibile- ...Italian. Experience in the OEM or distributor same position in European market mainstream vehicle brands. Required Skills Customer-Centric Mindset & Empathy Leadership & Team Management Communication & Interpersonal Skills Problem-Solving & Critical...
- pSmoore in Monza, Italy, seeks an experienced Market Insight Sales leader to drive channel sales and B2C initiatives, shaping strategies through data-driven analysis. /ppYou will manage key accounts, develop long-term client relationships, and lead cross-functional projects...
- pFlexport in Monza, Italy, seeks an Account Manager to nurture key client relationships and drive value across the supply chain. You will partner with clients, identify solutions, and manage upsell, cross-sell, and renewal opportunities to ensure a premium experience globally...
- ...Overview In this role you drive revenue growth and value realization across South Europe for Signify, shaping pricing, mix and trade... ...and cross-functional excellence. Responsabilità Own CP execution and value realization through disciplined commercial decision-making...
- ...pricing, governance, and cross-functional coordination with engineering, service, and sales to ensure availability, profitability, and customer satisfaction. This new role builds the spares function from the ground up and requires strong commercial, analytical, and...
- ...efficient, stable and scalable supply chain fulfillment for home appliance business. Job Responsibilities Responsible for the customer delivery plan design,clarify the delivery requirement and manage the fulfillment of POs. Responsible for the end to end...
- pDanaher Corporation is seeking a Customer Service Advocate to be the frontline for aftermarket service requests in Italy, spanning Spain and Portugal. This on-site Milano role coordinates between customers, field engineers, and internal teams to accelerate order fulfilment...
- pBridgestone Italia cerca una risorsa per la Business Unit Commercial Products Italia, responsabile di raggiungere obiettivi di vendita nelle aree AG e OTR, con promozione, sviluppo e gestione delle attività di Value Selling. La figura opererà nel network di operatori, ...
- pKelkoo is seeking a Sales Manager for Denmark to drive growth in performance marketing. You will own the full sales cycle—from prospecting to signing—while nurturing retailer relationships and collaborating with internal teams to deliver measurable traffic and sales....Lavoro ibrido
18.750 €
...Synergie Italia cerca per azienda cliente operante nel settore self-storage una risorsa da inserire come Addetto/a Vendita e Customer Service. La risorsa riporterà allo Store Manager e si occuperà della gestione operativa e commerciale del centro. Orario part-time...Part-timeImpiego permanente25 h/sett.- Hankook Tire Italia cerca un responsabile flotte autocarro appassionato per gestire e sviluppare il canale fleet. La figura riporterà al team commerciale e lavorerà per consolidare la leadership nel segmento Truck & Bus. Il candidato ideale possiede esperienza nella...
- pManpower ricerca un Responsabile di Filiale per la sede di Cernusco sul Naviglio. Il ruolo guida la gestione operativa, le vendite e la performance finanziaria, coordinando un team e gestendo relazioni con clienti chiave nel territorio. /ppLa posizione richiede laurea ...Lavoro ibrido
- ...Expert to lead strategic engagements with wireless operators and ecosystem partners, bridging between customers and Keysight’s internal teams. You will drive growth by shaping opportunities across 5G to 6G, leveraging the full product portfolio, and coordinating cross...
38.000 €
Risorse Professional , realtà specializzata nella Ricerca e Selezione di profili di Middle e Senior Management, per compagnia leader nel settore assicurativo , ricerca: Posizione: IT Delivery Manager Cerchiamo un/una Project Manager di Delivery (Software...Lavoro ibridoDisponibilità immediata- ...regional team of Field Service Engineers responsible for installation, maintenance, and repair of Vertiv and legacy equipment at customer sites. You drive service quality, safety, and satisfaction through people leadership and strategic planning. You will collaborate...
- ...OPIS is a global CRO seeking a Director of Clinical Development to lead business development activities and support the growth of client projects. You will bridge clinical operations with BD, manage RFPs, and help secure new trials. The role requires a decade in CRO...
Ricerche correlate