Customer Onboarding Specialist - DACH

ppApply for the bCustomer Onboarding Specialist - DACH /b role at bSmartness /b. /p pGet AI-powered advice on this job and exclusive features. /p h3About The Company /h3 pAt bSmartness /b, we build the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and increase direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by b4,000+ clients across 40+ countries /b with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. /p h3About The Role /h3 h3What Will You Do? /h3 pWe need a dedicated and detail-oriented bCustomer Onboarding Specialist /b to ensure a seamless experience for new clients as they begin their journey with Smartpricing. You will guide clients through onboarding, help them understand our products, and integrate our solutions. /p h3You Will Be Responsible For /h3 ul liManaging end-to-end onboarding for new clients, including account setup, product configuration, and initial training. /li liConducting personalized training sessions and webinars to educate clients on using our solutions. /li liServing as the primary point of contact during onboarding, addressing questions and providing solutions. /li liCreating and maintaining onboarding documentation, guides, and resources. /li liCollaborating with Sales, Customer Success, and Product teams to ensure a cohesive experience and provide feedback for product improvements. /li /ul h3What Are We Looking For? /h3 ul liStrong background in client onboarding, customer success, or a related SaaS role. /li liAbility to manage multiple onboarding projects, prioritize tasks, and meet deadlines. /li liExcellent verbal and written communication skills, conveying complex info clearly. /li liCritical thinking, proactive problem solving, and strong client relationship skills. /li liPrevious hospitality industry experience is a plus. /li liGerman native; professional fluency in Italian and English. /li /ul h3What Do We Offer? /h3 ul liWork in a fast-paced, small, high-performing team where you matter. /li liFreedom from toxic culture; a supportive environment. /li liOpportunity to join one of the best travel‑tech sales teams in Europe. /li liSpace for growth, learning from mistakes, and bold choices. /li liVoice matters: meetings encourage new ideas and projects. /li liContinuous improvement of sales processes and approaches. /li liFun culture and team‑building events. /li liRemote working with occasional meetups. /li /ul pStill not convinced? Check out our "Work With Us" page: /p h3Before you Apply /h3 ul liWe are highly driven, setting ambitious goals. /li liWe work harder than most. /li liWe push boundaries and grow rapidly. /li liWe maintain high standards of excellence and culture. /li liIf this role isn’t the right fit, we may part ways for both parties’ benefit. /li /ul pWe hope this helps. If you believe this could be your next adventure, apply now to discover your full potential with us! /p pLocation: Arco, Trentino‑Alto Adige, Italy. /p pSeniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industries: Software Development. /p /p #J-18808-Ljbffr