Information Technology Support Specialist

ph3Job Opportunity /h3pOnsite Support field Engineer at AVASO Technology. /ppLocation: Bolzona, Italy. Employment Type: Dispatch. Experience: 2 years. Language Known: English, Italian. /ph3Company Overview /h3pAVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. /ph3Position Overview /h3pWe are seeking an experienced Onsite Support field Engineer to join our team in Bolzona, Italy. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. /ph3Key Responsibilities /h3ulliProvide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. /liliTroubleshoot and resolve hardware, software, and network-related issues. /liliInstall, configure, and maintain desktop systems, laptops, and peripherals. /liliEnsure the deployment of operating systems, updates, and software packages. /liliWork with the IT team to resolve and elevate issues as needed. /liliPerform routine system audits and ensure systems are up-to-date and secure. /liliProvide end-user training and technical documentation where necessary. /liliCollaborate with team members and manage support tickets for various internal stakeholders. /li /ulh3Required Skills and Qualifications /h3ulli2 years of experience in Desktop Support or similar roles. /liliStrong experience with Windows OS, Mac OS, and Linux environments. /liliExperience with Active Directory for user management, group policies, and security. /liliProficient with remote desktop tools and troubleshooting techniques. /liliExperience with networking protocols (TCP/IP, DNS, DHCP). /liliStrong knowledge of MS Office Suite and other productivity software. /liliExpertise in hardware diagnostics, repair, and replacements. /liliKnowledge of system imaging and software deployment tools (e.g., SCCM, MDT). /liliFamiliar with ITIL processes for incident, problem, and change management. /liliStrong communication skills, with the ability to explain technical issues to non-technical users. /liliAbility to work independently, manage priorities, and meet deadlines in a fast-paced environment. /liliFluency in English, Italian. /li /ulh3Must Have Skills /h3ulliCertification: CompTIA A, Microsoft Certified Desktop Support Technician (MCDST), or equivalent. /liliExperience with cloud-based applications (e.g., Microsoft 365, Google Workspace). /liliKnowledge of IT security best practices and protocols. /li /ulh3Benefits /h3ulliCompetitive salary and benefits package. /li /ulh3Why AVASO Technology? /h3pJoin a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Work with cutting-edge technologies to shape the future of IT solutions. /ph3Equal Employment Opportunity Statement /h3pAVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. /p /p #J-18808-Ljbffr