Resident Manager | Luxury 5* Hotel | Sardinia - Costa Smeralda

Reporting directly to the owner, you will ensure exceptional service standards, seamless operations, and an unparalleled guest experience.

Key Responsibilities:

1. Oversee all departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring flawless daily operations.

2. Collaborate with department heads to establish and maintain top-tier service standards.

3. Monitor guest feedback and drive continuous improvements to elevate the guest experience.

4. Ensure strict compliance with health, safety, and luxury brand standards.

5. Lead, motivate, and develop a team of hospitality professionals, fostering a culture of excellence.

6. Manage staffing, recruitment, and training to maintain superior service quality.

7. Conduct performance evaluations and implement employee growth strategies.

8. Serve as the primary point of contact for VIP guests, handling requests and special arrangements with discretion and professionalism.

9. Oversee the design and execution of bespoke guest experiences, including exclusive excursions and events.

10. Assist in budgeting, forecasting, and financial performance monitoring.

11. Implement cost-control measures while maintaining the highest levels of quality and service.

12. Uphold and enhance the property’s luxury brand identity through impeccable service and presentation.

13. Work with marketing teams to ensure cohesive guest communication and promotional strategies.

14. Develop and implement strategic goals in collaboration with the owner.

15. Provide regular reports on operational performance, KPIs, and financial insights.

16. Assist in planning and executing property renovations, upgrades, or new projects.

What We’re Looking For:

1. 5-7+ years of leadership experience in luxury hospitality, preferably as a Resident Manager, Director of Operations, Room Division Manager or Guest Relations Manager in a 5-star property .

2. Strong knowledge of luxury standards, preferably LQA (Leading Quality Assurance) standards .

3. Degree in Hospitality Management, Business Administration, or a related field .

4. Fluent in English and Italian (additional languages are a plus).

5. Strong leadership, communication, and problem-solving skills.

6. Financial acumen and a guest-oriented mindset.

7. Deep understanding of luxury hotel operations, guest services, and industry trends.

8. Charismatic, detail-oriented, and dedicated to fostering an exceptional service culture.

Location: Costa Smeralda, Sardinia, Italy

If you have a passion for luxury hospitality and the expertise to lead one of Sardinia’s finest properties, we would love to hear from you.