Customer Care Specialist - Multiple Markets

ph3bAbout the job /b /h3 pbAt /bLexroomb, we set the bar for legal AI—clear, fast, and built for trust. /b /p pIn just a few years, what began as an idea has become a reliable platform adopted by bthousands of legal professionals across Europe /b. /p pOur mission is clear: bmake the law faster, clearer, and more reliable /b, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. /p pWe’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. /p pToday, Lexroom is a btrusted partner /b, shaping the future of legal AI with discipline and purpose. /p h3bWhy Lexroom? /b /h3 ul lipbShape the Standard: /b Be part of the team setting the benchmark for legal AI in Europe. /p /li lipbWork with the Best: /b Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. /p /li lipbDeliver Meaningful Results: /b Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. /p /li /ul pAt Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: ba trusted platform, a strong reputation, a new standard for the legal world. /b /p h3Your Key Responsibilities /h3 ul lipAct as a btrusted advisor /b for Lexroom’s Italian and German-speaking customers, managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction. /p /li lipOwn the full resolution flow: triage, prioritize and resolve tickets, run regular bcheck-ins and feedback sessions /b, and escal… Wait. /p /li lipAct as the bvoice of the customer /b internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap. /p /li /ul h3bWhat You’ll Bring /b /h3 ul lipYou are fluent in bItalian /b and fluent in bat least one /bof the following languages: bGerman, Spanish, Bulgarian /b — native speaker preferred, C1/C2 welcome. /p /li lipYou have bfluent English /b: you're comfortable reading documentation and understanding spoken English. /p /li lipYou have b0-2 year of experience /b in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar). /p /li lipYou are familiar with sales or bcustomer support tools /b (Intercom, Notion, etc.), and you pick up new tools quickly. /p /li lipYou have a bproactive mindset /b, love solving problems, and enjoy working in a fast-growing startup environment. /p /li lipYou're based in Milan or open to relocating (relocation support evaluated case by case). /p /li lipBonus: You have a blaw degree /b (not mandatory but a plus). /p /li /ul h3bWhat Sets Us Apart /b /h3 pbAn Exceptional Team /b /p pAt Lexroom.ai, you’ll work alongside top talent in tech and legal AI. /p pOur focused teams operate with purpose and autonomy, so every contribution delivers visible results. /p pYou’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. /p h3bGrowth that Matters /b /h3 pWe hire exceptional people to make a difference—and we give them space to lead. /p pYour work will shape the future of legal technology and set new standards for the field. /p pImpact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high‑stakes projects. /p h3bRewarding Your Contribution /b /h3 pWe value excellence and share success: /p ul lipbAnnual Salary Range: /b €25,000 - €35,000 OTE /p /li lipbEquity Package: /b Align your growth with the company’s long‑term success. /p /li /ul h3bBenefits That Matter /b /h3 ul lipbHybrid Work: /b Flexibility to balance remote work with in‑person collaboration at our bMilan HQ /b. /p /li lipbHealth Insurance: /b Comprehensive coverage to ensure peace of mind. /p /li lipbMeal Vouchers: /b Daily support to make your lunch breaks easier. /p /li lipbPerformance Bonuses: /b Rewards tied directly to measurable results. /p /li lipbTeam Retreats Off‑sites: /b Dedicated time to connect, collaborate, and spark bold ideas. /p /li /ul pbAt /bLexroomb, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you. /b /p /p #J-18808-Ljbffr