Product Support Expert, Ideal

pIn this role, you will deliver expert technical support to dealers and customers, especially at season start, to ensure smooth launches and rapid issue resolution. You will troubleshoot complex cases, assist with field setup across crops, and promote AGCO’s digital technologies. You will collaborate globally to share knowledge, guide warranty and diagnostic processes, and lead factory-level investigations when needed. This position centers on reliable, hands-on support that keeps equipment uptime high. /pulliprivate health insurance /liliProvide expert-level support to dealers and customers during peak seasons to ensure successful product launches /liliResolve highly complex technical issues after local resources are exhausted /liliSupport field setup and tuning across crops and conditions, including onboarding for new dealers and VIP customers /liliPromote understanding of digital and advanced technologies and new features /liliOffer guidance on AGCO systems, warranty processes, TechConnect, diagnostic tools and special tools /liliCollaborate with teams worldwide to share expertise and best practices /liliReport issues via EWFR and contribute to factory-level investigations /liliProvide limited field kit installation support and monitor performance before broader deployment /liliStrong knowledge of Agricultural business and product, including mechanical and electrical systems /liliFamiliarity with service and parts management practices and farm machinery dealer networks /liliSolid understanding of mechanized agriculture and land preparation techniques /liliExcellent interpersonal skills and commercial awareness to support customer and dealer interactions /liliHigh proficiency in PC usage, including Microsoft Office and other relevant digital tools /liliFluent written and verbal communication in English /liliInterpersonal skills /liliProblem-solving /liliTechConnect /liliAGCO EDT /lilidiagnostic tools /li /ul #J-18808-Ljbffr