Product Expert

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Expert based in Italy. The Product Expert will help developers, founders, and growth teams understand how a subscription monetization platform can support their business goals. This customer-facing role combines product education, inbound sales, technical guidance, and relationship building to turn initial interest into meaningful progress. The successful candidate will lead discovery conversations, deliver tailored product demonstrations, answer practical questions, and guide prospective customers toward the right next steps. Working closely with sales engineering, account executives, support, and other teams, they will ensure customers receive helpful guidance and seamless handoffs. The role also contributes to improving demos, resources, and internal processes by sharing customer insights and recurring questions. This is an opportunity for someone with strong product knowledge, curiosity about app businesses, and a proactive mindset to shape a growing function within a remote-first international team. Accountabilities - Respond to inbound inquiries and lead discovery conversations to understand prospective customers' applications, business models, objectives, challenges, and requirements. - Deliver clear, engaging product demonstrations tailored to each prospect's needs, explaining relevant features, practical use cases, limitations, and onboarding considerations. - Translate product capabilities into actionable guidance that helps developers, founders, and growth teams understand how to improve subscription monetization and move forward with confidence. - Support straightforward product adoption by recommending next steps, sharing relevant documentation and resources, and following up to help prospects make progress independently.

- Identify qualified commercial opportunities and connect them with the appropriate account executive, involving sales engineering for complex technical discovery, migrations, or solution design. - Recognize when inquiries are better suited to support, future follow-up, or alternative solutions, and communicate honestly when the product may not meet a prospect's needs. - Manage customer handoffs carefully by documenting goals, technical requirements, open questions, and agreed next steps, ensuring continuity until the next team member takes ownership. - Maintain timely, consistent follow-up across multiple conversations while keeping records accurate and commitments clear. - Share recurring customer questions, objections, and product feedback with internal teams to identify opportunities for better education, improved processes, and enhanced product experiences. - Develop and refine product demonstrations, playbooks, learning resources, and repeatable guidance that help the team address common scenarios efficiently. - Participate in live product demonstrations and educational sessions for customers and prospects, helping communicate product value to a broader audience. - Contribute to the development of the Product Expert function by helping establish effective practices for discovery, demos, follow-up, qualification, and cross-functional collaboration. - Track progress through agreed measures of response quality, opportunity progression, customer adoption, and the effectiveness of handoffs. Requirements: - Strong, hands-on knowledge of the product, demonstrated through professional experience, personal projects, or other practical use. The ability to explain and demonstrate product capabilities clearly is more important than a particular job title or career path. - Genuine curiosity about app businesses, mobile subscriptions, developer workflows, monetization strategies, and the challenges involved in building and growing digital products.