Head of Connectivity - Investment Management Platform

Overview

In this role you will lead and scale the Connectivity Services function, driving faster client onboarding, 24/5 production support, and consistent, repeatable processes across a growing client base. You will partner with Product Management and Commercial teams to align the connectivity roadmap with client needs while managing third-party engagements. Join a fast-growing, collaborative environment focused on client success and continuous improvement. This is your opportunity to shape connectivity at a global software provider serving prestigious financial clients.

Retribuzione / Benefits

• attractive salary
• bonus scheme
• pension
• flexible working hours
• hybrid model
• professional development opportunities

Responsabilità

• Build and grow the Connectivity Services team to match growth and client volumes
• Increase onboarding speed by expanding team capacity and capability
• Scale production support for 24/5 coverage and client continuity
• Create repeatable, scalable processes across all clients for consistency and efficiency
• Establish a continuous improvement culture by monitoring SLAs and metrics and closing performance gaps
• Own and manage third-party engagements to meet client standards
• Serve as senior escalation point for connectivity-related client issues
• Support the commercial team with connectivity scope and delivery feasibility for new clients
• Collaborate with Product Management to map connectivity roadmap to client and operational needs
• Manage resources (people, budget, time) to deliver on time and within budget
• Identify, assess, and mitigate risks impacting team performance or delivery

Requisiti fondamentali

• 10+ years of experience delivering services to enterprise software clients
• People leadership experience with a track record of building high-performing teams
• Domain experience within capital markets and the Buy Side ecosystem
• Experience managing production support operations, including extended-hours or shift-based coverage
• Proven ability to design and implement repeatable operational processes across a client base
• Experience managing third-party/vendor relationships and engagements
• Comfort operating as a senior escalation point for client issues
• Established collaboration with Commercial, Product Management, and Operations functions
• Solid understanding of the technology industry and SaaS fundamentals
• Strong analytical and problem-solving skills with a big-picture focus
• Excellent collaboration and results orientation
• collaboration
• motivation
• problem-solving
• integration methods
• messaging protocols
• SaaS principles