CUSTOMER SERVICE AGENT - ITALY (M/F/D)

ph3We are a community open to everyone. One global team where everyone counts. /h3pJoin the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us? /ph3bTHE ROLE /b /h3pReporting to the Customer Service Manager, you will implement our customer support strategy across Canyon Southern Europe. As a primary voice of Canyon for Southern European riders, you will guide customers through their entire journey—offering expert advice on pre-purchase inquiries, assisting with order placement, and providing dedicated post-sales support once their bikes arrive. This role blends exceptional customer care, technical curiosity, and problem-solving drive. /ppThis position is based on-site at our brand-new regional office in Pedrengo, Bergamo. Please submit your application documents in English. /ph3bYOUR JOB AS PART OF THE CANYON CREW /b /h3ullibExpert Rider Consultation Order Support: /b Personalization of product guidance assists riders in choosing the right bike model and frame size, while inquiries regarding payments, order management, shipping, and delivery are seamlessly resolved. /lilibLifetime Rider Support: /b Delivering swift, efficient solutions for post-purchase claims, component replacements, and long-term service needs ensures our riders stay on the trail throughout their bike’s lifecycle. /lilibCustomer Satisfaction Service Excellence: /b Driving core customer satisfaction KPIs (CSAT, NPS, resolution times) is achieved by providing well-informed, accurate, and timely solutions for an exceptional rider experience. /lilibMulti-Channel Communication: /b Serving as the primary point of contact for Southern European riders involves managing pre- and post-sales relationships across phone, email, and live chat. /lilibProcess Improvement Reporting: /b Identifying workflow bottlenecks, suggesting service enhancements, and contributing to performance reporting optimizes regional customer service channels. /lilibCommercial Regional Collaboration: /b Close partnership with Marketing teams enables the successful execution of commercial campaigns, regional plans, and community initiatives across Southern Europe. /lilibCommunity Activation: /b Representing Canyon through participation in brand activations, demo rides, and cycling events (including occasional weekends) connects our team directly with rider:innen. /li /ulh3bHOW YOU BECOME PART OF THE RACE /b /h3ullibProfessional Background: /b Solid experience in customer service, e-commerce support, or sales within cycling retail forms the foundation of your profile. /lilibCycling Passion Technical Understanding: /b A genuine passion for cycling, sports, and outdoor lifestyle goes hand in hand with a solid basic understanding of bicycle mechanics and technical specs. /lilibSoftware Tool Skills: /b Proficiency in MS Office (Word, Excel, PowerPoint) is required; practical experience with CRM systems (Salesforce) and ERP platforms (SAP) is considered a strong plus. /lilibCommunication Mindset: /b Outstanding communication skills, high empathy, strong customer orientation, and a proactive problem-solving approach define your working style. /lilibAdaptability Resilience: /b The ability to perform effectively under pressure and adapt to peak seasonal demand periods characterizes your daily approach. /lilibLanguage Requirements: /b Native-level/fluent Italian combined with business-level English skills (written and spoken) are essential; proficiency in Spanish or Portuguese is a major advantage. /li /ulh3HIGHLIGHTS ON YOUR CANYON TOUR /h3ullibThe Canyon Crew Culture: /bCombine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well-being is a priority. /lilibFeel Canyon (Product Perks): /b Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey. /lilibCompensation Rewards: /bExperience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority. /lilibLife-Work Integration: /b Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment. /lilibImpact Development: /b Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you. /li /ul /p #J-18808-Ljbffr