Direct Enrollment Officer

Direct Enrollment Officer (Maternity cover)

Reporting to the Enrollment and Admissions Senior Manager, the Direct Enrollment Officer will actively contribute to driving student enrolments and conversion, supporting business development initiatives aimed at maximizing recruitment performance across all academic programs.

Key Responsibilities

• Manage the direct student conversion funnel, following prospects through the full journey from orientation to enrolment, ensuring eligibility and timely progression.
• Actively support direct enrolment activities, working closely with internal advisors to drive application completion and enrollment targets.
• Deliver high-standard customer service, ensuring fast, informed, and solution‑oriented responses across all touchpoints.
• Manage call center and omnichannel interactions, contributing directly to lead nurturing and conversion efficiency.
• Be on the frontline of new digital and alternative recruitment channels, supporting the company’s evolving business strategy.
• Support recruitment operations including school visits, counselling sessions, fairs, and events, contributing to lead generation and relationship building.
• Monitor and maintain an accurate CRM pipeline, producing reports on enrollment performance and conversion trends.
• Identify and support promotional and business development opportunities in the assigned regions, including events, partnerships, and communication initiatives.

Profile & Skills

• BA/MA in Languages, Humanities, Business Administration, or similar fields.
• Fluent English (B2/C1), both written and spoken.
• Strong command of the Microsoft Office Suite; knowledge of Salesforce or CRM tools is a plus.
• Student‑ and results‑oriented, with a proactive mindset and strong attention to targets and deadlines.
• Excellent communication and interpersonal skills; confidence in public speaking contexts is appreciated.
• Previous experience in education, sales, or customer‑facing roles is a plus.

Conditions

• Contract: Maternity leave cover
• Starting date: 1st July 2026 (company closure from 10th to 19th August 2026)
• Compensation: to be defined
• Workplace: Milan (MM2 Romolo)

According to GDPR 679/16 we inform you that the treatment of Personal Data contained in your resume will respect the principles of legality, fairness and transparency and protection of your privacy and your rights. We only use the personal data we collect for the recruiting activities, such as your name, surname, address, email address, educational and employment background and job qualifications.