Customer Success Manager

ph3What will you do? /h3 ul liEssere il punto di riferimento per i clienti assegnati per i servizi ricorrenti digitali. /li liConsigliare e sviluppare la visione del cliente, definire chiaramente i risultati aziendali desiderati e creare un success plan. /li liEssere responsabile del rinnovo e limitare il tasso di abbandono. /li liIdentificare possibili opportunità di pull through (rinnovo, cross e upselling) con gli esperti del Service Digital. /li liFornire regolarmente aggiornamenti sui clienti, approfondimenti sui dati, performance / issue trends. /li liCreare e tenere traccia delle metriche standard del Customer Health Score Metrics. /li liCostruire, mantenere e sfruttare solide relazioni con i clienti. /li liFornire un ciclo di feedback sui potenziali miglioramenti dell'offerta, sulla base dell'adozione da parte dei clienti e degli input diretti. /li liGarantire la soddisfazione dei clienti. /li liGuidare l'utilizzo e contribuire ad accelerare il valore del cliente per ogni prodotto/servizio. /li liAssicurare incontri di follow-up con le vendite del Paese. /li liCondividere e implementare le best practice per aumentare la realizzazione dei risultati. /li /ul h3What qualifications will make you successful? /h3 ul liLaurea in Ingegneria o discipline tecniche; /li liPregressa esperienza in mansioni analoghe; /li liBuona conoscenza dell'inglese; /li liProattività e dinamicità; /li liOttime capacità comunicative e relazionali per lavorare in team e con stakeholders diversi, interni ed esterni; /li liCustomer oriented /li /ul h3What's in it for me? /h3 ul liContratto stabile e opportunità di carriera; /li liOpportunità di lavorare in un'azienda internazionale e ben strutturata; /li liOpportunità di formazione su misura per le tue esigenze e obiettivi di carriera; /li liOpportunità di crescita con percorsi di sviluppo chiari; /li liAmbiente di lavoro inclusivo con pari opportunità; /li liProgramma Global Family Leave; /li liPiani di azionariato; /li liProgrammi di Welfare estendibili alla famiglia; /li liAssicurazione sanitaria /li /ul pAt Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. /p pOur Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. /p pSchneider Electric is there when it matters most to you /p pOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: /p pCare for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. /p pInvest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. /p pGrow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. /p pTeam Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. /p pSupport Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. /p pLooking to make an IMPACT with your career? /p pWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. /p pIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. /p pWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. /p p€40 billion global revenuebr/+9% organic growthbr/150 000+ employees in 100+ countries /p pSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. /p pAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here /p pSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. /p /p #J-18808-Ljbffr