Field Service Engineer

About Us

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Agrate MB, ITA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Position Overview

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Responsibilities

• Management of equipment performance and supply of spare parts
• Implement and guarantee all levels of preventative and corrective maintenance within timelines
• Supporting in troubleshooting activities and fixing technical issues on equipment
• Diagnose and resolve hardware issues through understanding of software and process data as needed
• Performs upgrades and retrofits on equipment
• Ensures that the team applies the correct procedures and checklist for maintenance both corrective and preventive
• Understands and implements correct work methodologies and procedures as per company and customer quality standards
• Anticipates and responds to equipment issues and escalations in a timely manner
• Collaborates and communicates with company stakeholders
• Participates in internal and customer meetings
• Within assigned scope, assist management in operation of site service business
• Assists Applied Materials field management in establishing and achieving objectives for assigned account
• Keeps field management informed on customer perception of system performance
• Takes initiative to avoid and resolve customer problems
• May occasionally initiate projects to drive down costs or increase uptime
• May work in shift depending on assignment
• Travel flexibility is required

Soft Skills

• Ability to interact in a professional manner with colleagues and customers
• Communicates and presents effectively technical content in a clear manner during customer meetings
• Oriented to team leading and service to customers
• Objective and data driven approach
• Plan and organize work tasks properly and by priorities
• Ability to communicate in a global organization
• Explains technical information within the team and with supporting AMAT network of experts

Computer Skills

• Minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.)
• Additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, server administration, computer analyst

Education

• University Degree in Engineering with limited experience or ITS – Post Diploma in Factory Automation/Mechatronics

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.