E-CRM & Customer Engagement Coordinator
40.000 € - 48.000 €Moncler
Overview
In this role you will shape and execute data-driven, multichannel customer engagement strategies from our Milan HQ. You will work to optimise channel performance, drive consistent customer journeys, and expand reach with new digital channels. You’ll translate business needs into practical CRM requirements and partner with IT and cross-functional teams to deliver impactful campaigns. This is a hands-on role at scale, focused on increasing engagement and conversion while aligning with the company’s customer-centric goals.
Retribuzione / Benefits- 40.000 to 48.000 € gross
- corporate welfare services
- equal opportunity employer
- Support global contact strategy definition and improve performance to optimise channel effectiveness and conversions
- Orchestrate email, SMS, and push notification campaigns across multiple touchpoints
- Manage campaign reporting and analytics with a test-learn-scale approach
- Ensure rollout of customer journeys across channels for a seamless experience
- Activate and test new digital channels to broaden reach
- Lead CRM project requirements and translate business needs for IT collaboration and implementation
- Coordinate with IT/tech teams for smooth integrations and platform enhancements
- 5+ years in CRM, digital marketing, or clienteling roles
- Strong knowledge of multichannel communication and campaign management tools
- Solid analytical skills to translate data into actions
- Familiarity with marketing automation platforms, journey design, and A/B testing
- Strong project management with ability to manage multiple priorities
- Knowledge of digital trends and customer engagement best practices
- Fluent in Italian and English
- Determined and agile
- Curious and engaging
- Creative and highly organized
- Multichannel campaign management
- Marketing automation platforms
- Customer journey design
Offerta di lavoro pubblicata 1 giorno fa
Offerte di lavoro simili
- ...We are looking for a passionate and detail-oriented E-CRM & Customer Engagement to join our E-CRM & Customer Engagement team at the Global... ...successful implementation Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and...CRM
- ...Sensormatic Solutions is seeking a Sales Assistant / Customer Engagement Manager in Italy to support sales activities and build lasting customer... ...of their journey, with 2+ years in related roles and strong CRM and communication skills. The role offers flexible hours and...CRMStage/TirocinioLavoro ibridoOrario flessibile
- ...Wolford in Milan is seeking a committed CRM & Customer Engagement Manager to drive the company’s CRM strategy, customer acquisition, engagement... ...role balances analysis, project management and vendor coordination, with hybrid working options and a chance to shape a #J...CRMLavoro ibridoLavoro da casa
32.000 € - 35.000 €
...reliable personality to join us as soon as possible as a CRM & CUSTOMER ENGAGEMENT MANAGER (F/M/D) The CRM & Customer Engagement Manager is... ...engagement programs. Key Responsibilities Plan, coordinate, and execute CRM campaigns across email, SMS, WhatsApp, and...CRMDisponibilità immediataOrario flessibile36.300 € - 50.000 €
...We are looking for an energetic and customer-focused Sales Assistant / Customer Engagement Managerto support our sales activities... ...Maintain and update CRM systems, ensuring accurate customer and sales data Coordinate order processing and track customer...CRMStage/TirocinioLavoro ibridoOrario flessibile- ...empower businesses and enhance customer experience. Our integrated... ...des procédures internes et des engagements de niveau de service (SLA).... ...les opérations de service, la coordination opérationnelle ou un poste administratif... ...outils opérationnels, ERP ou CRM constitue un avantage. ~...CRMTemporaneoStage/Tirocinio
- pMichael Kors in Milan is seeking a CRM Manager to enhance boutique performance through effective client engagement strategies. The ideal candidate will have 3-5 years of experience in fashion retail and the ability to foster strong client relationships. /ppResponsibilities...CRM
- ...Prada Group is seeking a CRM Manager in Milan to drive client engagement strategies, elevate clienteling excellence, and develop a high-value client portfolio... ...CRM initiatives, with a strong emphasis on brand standards and high-quality customer experiences. #J-18808-LjbffrCRM
- ...Sensormatic Solutions is seeking an energetic Sales Assistant / Customer Engagement Manager to support our sales activities, build lasting... ...management. You will prepare quotations, maintain CRM data, coordinate orders, and work with internal teams to ensure on-time delivery...CRMLavoro ibrido
- ...Moncler Group in Milan is seeking an experienced E-CRM & Customer Engagement lead to shape how we communicate with customers across email, SMS, and push channels. You will drive data-driven campaigns, optimize journeys, and partner with IT to ensure seamless platform integration...CRM
- ...The resource will join the Emporio Armani Client Engagement Team and, with the support and under the supervision of the tutor, will be involved in supporting CRM and Clienteling activities aimed at enhancing customer knowledge, strengthening customer engagement and loyalty...CRMStage/Tirocinio
29.800 € - 41.100 €
...h3What will you do /h3 pWe are looking for an energetic and customer-focusedbCustomer Engagement Specialist /bto support our sales activities while... ...multitasking abilities. /li liProficiency in Microsoft Office and CRM platforms (Salesforce) /li liStrong problem-solving...CRMStage/TirocinioLavoro ibrido- ...Client Service Specialist DEPARTMENT: Customer Service Outsourcing LOCATION: ADP Italy... ...standard Use the relevant systems (CRM) to log, update and track client requests... ...Drives a performance based culture that engages associates to achieve excellence(Client focus...CRM
- ...europei, è alla ricerca di un/una DMA Coordinator (Team Leader Customer Service Assistenza Stradale) da... ...richieste tramite canali chat e voce, anche coordinandosi direttamente con la rete di... ...KPIEsperienza con strumenti IT quali CRM, DWH, Trouble ticketingCostituisce titolo...CRMTurni
- ...Overview In questo ruolo guiderai l'analisi dei dati transazionali dei clienti per supportare decisioni CRM e campagne. Lavorerai con il team Commercial Analytics per trasformare dati in insight utili a segmentazioni e targeting, collaborando con Data Engineer e analisti...CRMImpiego permanente
- ...uso corretto nella preparazione e nell'esecuzione delle campagne CRM.In particolare:Prepara le segmentazioni dei clienti sulla base... ...commerciale nel monitoraggio delle risposte alle campagne.Supporta e coordina le attività relative al portafoglio C&C (dalla selezione dei...CRMImpiego permanente
- ...; Provide in-person support and consultation for existing customers; Engage in both system-scheduled and self-initiated activities; Ensure... ...Experience in working with Customer Relationship Management (CRM) systems; ~ Outstanding negotiation skills; ~ Strong...CRM
- ...LHH Milano cerca un/a Marketing Automation e CRM Specialist da inserire nel team customer engagement e marketing automation. La figura si occuperà di progetti in ambito direct marketing, strategie di engagement e delivery, combinando operatività e visione strategica....CRM
- ...to life every single day to enable our customers to make the world healthier, cleaner and... ...process improvement initiatives. You'll coordinate cross‑functional projects, ensure compliance... ...Quality teams . Experience with CRM, ERP, and/or Service Management systems...CRMOrario flessibileDal lunedì al venerdì
- ppFirst Merchants is seeking a Senior Customer Relationship Representative to join our team... ...required follow-up activities. /liliActively engage in teleconsulting activities, including... ...and team performance. /liliUtilize CRM and sales tools to document activity, manage...CRMTurno di notte
- ...maintenance. Gestirà SLA e frame agreements, fungerà da tender leader, svilupperà proposte tecniche e commerciali con engineering, operations, sourcing, finance e legal; manterrà aggiornate le opportunità nel CRM Salesforce e assicurerà qualità e conformità. #J-18808-LjbffrCRM
- ...Sensormatic Solutions is seeking a Sales Assistant / Customer Engagement Manager to support sales activities and manage customer relationships. The role blends sales support, engagement, and account management to deliver an exceptional customer experience. The ideal...Stage/TirocinioLavoro ibrido
- ...Sensormatic Solutions is part of Johnson Controls, seeking a Sales Assistant / Customer Engagement Manager in a hybrid role to support sales activities and nurture customer relationships. The role combines sales support, engagement, and account management to drive growth...Lavoro ibrido
- ...e fornire viste aggregate per le filiali Cu. Garantirà la qualità dei dati (GDPR) e la disponibilità per analisi, report e campagne CRM. Seguirà la definizione di segmenti clienti, collaborando con il Data Engineer, supportando la roadmap commerciale e mantenendo la...CRMTempo pieno
- ...seeking a CVM Manager for Europe to plan, develop, and execute the CVM roadmap. /ppYou will translate customer data into actionable commercial strategies, drive client engagement, and strengthen a consistent clienteling culture across the European retail network. The role...
- ...Holding cerca un Junior Sales Account per Milano, con focus su HR solution e portfolio prodotti Reward Engagement. Supporto nel gestire lead, vendita, logistica e CRM, con opportunità di crescita interna e formazione. /ppParteciperai al presidio del portafoglio clienti,...CRMRemoto
- ...and acquisition roadmap through data-driven, client-centric approaches. The role reports to the Head of Client Engagement CVM - Europe and translates customer insights into commercial strategies across the European retail network. /ppYou will lead segmentation, activation...
- ...Gianvito Rossi cerca un responsabile CRM senior per guidare la gestione e l’implementazione delle attività CRM, assicurando coerenza... ...contatto con Marketing, Digital, Data e IT per ottimizzare engagement e customer experience nel segmento luxury. La persona ideale ha oltre...CRM
- ...brumbrum S.p.A. cerca un Customer Support Specialist per la sede di Milano. In questo ruolo supporterai i clienti in tutte le fasi post-... ...ottime doti comunicative, orientamento al risultato e conoscenza di CRM; MS Dynamics 365 è un plus rilevante. Ambiente dinamico e...CRM
- ...formativa e la gestione delle fasi del percorso. Richieste: ottime doti di ascolto, gestione multi-canale (telefono, videocall, incontri), conoscenza CRM HubSpot e buona conoscenza dell'inglese (B2). Contratto a tempo indeterminato, full-time 40 ore. #J-18808-LjbffrCRMTempo pienoImpiego permanente40 h/sett.