Concierge Intern

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th‑century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high‑ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern spa.

About the role:

Four Seasons Hotel Milan is currently looking for candidates interested in a 6‑month internship opportunity within the Concierge Department.

What you will do:

• Welcome guests and support them during arrival and departure procedures, collaborating with the Front Desk on Guest Services check‑in and check‑out activities.
• Assist colleagues with luggage handling and escort guests to their rooms, ensuring high service standards and attention to detail.
• Support the Concierge team in managing guest requests, providing information, handling reservations (restaurants, transfers, activities), and delivering personalized assistance.
• Collaborate with internal departments (housekeeping, room service, maintenance) to ensure timely and effective responses to guest needs.
• Develop communication, organisational, and customer care skills in a dynamic and international environment.
• Become familiar with brand standards and service expectations, contributing to an excellent guest experience.

What you bring:

• Service passion about delivering true genuine guest experiences.
• Attention to detail, strong interpersonal skills and multitasking approach.
• Reading, writing and oral proficiency in the Italian and English language.

What we offer:

• Monthly allowance and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary dry cleaning for business clothes.
• Complimentary employee meals.
• Employee experience initiatives: from annual themed employee party to many ESG events throughout the year.
• Opportunities to build a successful career with global potential.

This position is based at the Four Seasons Hotel Milan and available from July2026. All candidates must possess legal right to work in Italy at the time of application. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of—the opportunity to build a life‑long career with global potential and a real sense of pride in work well done.