Engagement Associate

We're FBK, the global leading Tender Management software company. We help Life Sciences & Healthcare companies to unleash the potential of every Bid and Tender — and for that, we're looking for an Engagement Associate to help more organizations transform how they manage and win public tenders.

What's in it for you

• A product that's actually used and valued by global companies
• Cross-functional teams with real ownership and fast feedback
• A front-row seat in how AI is changing enterprise software
• The opportunity to work closely with customers and help them improve real business processes
• A clear path to grow your skills and take on more responsibility
• Flexibility, support and people who love building things that matter

The team

You will join our growing Professional Services team alongside Business Analysts and the Account team, while collaborating closely with Product, Engineering, UX and QA.

From day one, you will own well-scoped implementations from kickoff to rollout, progressing to more complex engagements as your judgement and confidence develop, with mentoring and a clear escalation path throughout.

The role offers a clear path toward becoming an Engagement Manager as you build deeper product, domain and stakeholder expertise.

AI is embedded in both our platform and the way we work, giving you the opportunity to help organizations rethink tender processes, reduce manual effort and make better decisions.

The work you'll do

• Own implementation delivery from kickoff to rollout, keeping scope, timelines, responsibilities, risks and next steps aligned
• Understand customer objectives, tender processes, implementation needs and adoption priorities
• Run the project cadence, including meetings, decisions, actions and follow-ups
• Coordinate customer and internal workstreams, making dependencies visible and addressing blockers with the right teams
• Work closely with Business Analysts, Product and delivery teams to keep customer needs and implementation priorities aligned
• Coordinate rollout readiness, including testing, training, user preparation and go-live activities
• Track progress and early adoption signals to identify risks, gaps and areas requiring attention
• Lead the transition to the Account team once adoption is stable, ensuring status, open points, risks and next steps are clearly carried forward
• Surface practical AI-enabled opportunities to streamline customer workflows and reduce manual work
• Capture feedback and lessons learned to improve Professional Services tools, templates and ways of working

The skills you bring

• Fluency in English and Italian
• 1-2 years of professional experience in consulting, project management, business analysis, SaaS implementation, customer delivery or another customer-facing environment, including relevant internships or other early-career experience
• Bachelor's degree or equivalent experience
• Confident written and verbal communication with customers and internal stakeholders
• Strong analytical thinking and problem-solving skills
• Excellent organization, with the discipline to manage multiple workstreams, deadlines and risks
• An ownership mindset and the initiative to move activities forward
• Sound judgement about when to act independently and when to seek support or escalate
• Fast learning and the curiosity to understand a complex product, business domain and operating environment
• Interest in AI, enterprise software and the role technology can play in transforming business processes
• Background in software implementation, digital transformation or process improvement
• Exposure to enterprise customers or complex stakeholder environments
• Familiarity with project management or collaboration tools used to coordinate activities, timelines and dependencies
• Knowledge of Life Sciences, Healthcare, tender management, bid management, procurement or related enterprise processes
• Hands-on use of AI tools for research, analysis, documentation or workflow automation

What FBK can offer you

• The opportunity to work in a unique and fast-growing field: Tender Management
• A growing team from diverse backgrounds to learn from and work with
• Investment in your personal growth and skill development (career paths, L&D courses, mentorships and more)
• A unique combination of innovative atmosphere paired with great professionalism and self-responsible work
• Competitive compensation package aligned with the experience
• We measure results, not effort. We teach, not supervise. We solve, not execute.

How we hire

• Intro call with a member of the recruitment team to explore fit and alignment
• In-person meeting with the team if Milan-based, virtual otherwise
• Quick call with a member of the Leadership Team