Engagement Associate

pWe're FBK, the global leading Tender Management software company. We help Life Sciences Healthcare companies to unleash the potential of every Bid and Tender — and for that, we're looking for an Engagement Associate to help more organizations transform how they manage and win public tenders. /ph3What's in it for you /h3ulliA product that's actually used and valued by global companies /liliCross-functional teams with real ownership and fast feedback /liliA front-row seat in how AI is changing enterprise software /liliThe opportunity to work closely with customers and help them improve real business processes /liliA clear path to grow your skills and take on more responsibility /liliFlexibility, support and people who love building things that matter /li /ulh3The team /h3pYou will join our growing Professional Services team alongside Business Analysts and the Account team, while collaborating closely with Product, Engineering, UX and QA. /ppFrom day one, you will own well-scoped implementations from kickoff to rollout, progressing to more complex engagements as your judgement and confidence develop, with mentoring and a clear escalation path throughout. /ppThe role offers a clear path toward becoming an Engagement Manager as you build deeper product, domain and stakeholder expertise. /ppAI is embedded in both our platform and the way we work, giving you the opportunity to help organizations rethink tender processes, reduce manual effort and make better decisions. /ph3The work you'll do /h3ulliOwn implementation delivery from kickoff to rollout, keeping scope, timelines, responsibilities, risks and next steps aligned /liliUnderstand customer objectives, tender processes, implementation needs and adoption priorities /liliRun the project cadence, including meetings, decisions, actions and follow-ups /liliCoordinate customer and internal workstreams, making dependencies visible and addressing blockers with the right teams /liliWork closely with Business Analysts, Product and delivery teams to keep customer needs and implementation priorities aligned /liliCoordinate rollout readiness, including testing, training, user preparation and go-live activities /liliTrack progress and early adoption signals to identify risks, gaps and areas requiring attention /liliLead the transition to the Account team once adoption is stable, ensuring status, open points, risks and next steps are clearly carried forward /liliSurface practical AI-enabled opportunities to streamline customer workflows and reduce manual work /liliCapture feedback and lessons learned to improve Professional Services tools, templates and ways of working /li /ulh3The skills you bring /h3ulliFluency in English and Italian /lili1-2 years of professional experience in consulting, project management, business analysis, SaaS implementation, customer delivery or another customer-facing environment, including relevant internships or other early-career experience /liliBachelor's degree or equivalent experience /liliConfident written and verbal communication with customers and internal stakeholders /liliStrong analytical thinking and problem-solving skills /liliExcellent organization, with the discipline to manage multiple workstreams, deadlines and risks /liliAn ownership mindset and the initiative to move activities forward /liliSound judgement about when to act independently and when to seek support or escalate /liliFast learning and the curiosity to understand a complex product, business domain and operating environment /liliInterest in AI, enterprise software and the role technology can play in transforming business processes /liliBackground in software implementation, digital transformation or process improvement /liliExposure to enterprise customers or complex stakeholder environments /liliFamiliarity with project management or collaboration tools used to coordinate activities, timelines and dependencies /liliKnowledge of Life Sciences, Healthcare, tender management, bid management, procurement or related enterprise processes /liliHands-on use of AI tools for research, analysis, documentation or workflow automation /li /ulh3What FBK can offer you /h3ulliThe opportunity to work in a unique and fast-growing field: Tender Management /liliA growing team from diverse backgrounds to learn from and work with /liliInvestment in your personal growth and skill development (career paths, LD courses, mentorships and more) /liliA unique combination of innovative atmosphere paired with great professionalism and self-responsible work /liliCompetitive compensation package aligned with the experience /liliWe measure results, not effort. We teach, not supervise. We solve, not execute. /li /ulh3How we hire /h3ulliIntro call with a member of the recruitment team to explore fit and alignment /liliIn-person meeting with the team if Milan-based, virtual otherwise /liliQuick call with a member of the Leadership Team /li /ul #J-18808-Ljbffr