Customer Marketing Manager
Carnival Cruise Line
Overview
In this role, you shape Costa’s Casino customer engagement strategy, turning insights into compelling guest experiences and measurable commercial results. You will work across Customer Marketing, CRM, and Global Gaming to align campaigns with commercial goals and deliver high-impact initiatives at scale. You’ll connect strategy with execution through cross-functional collaboration with Carnival Global Gaming and Costa partners. This is an opportunity to drive loyalty, revenue growth, and meaningful guest journeys in a global hospitality context.
Retribuzione / Benefits- daily meal vouchers
- exclusive discounts
- Visualizzare la mail su click.jobroute.io platform
- free medical insurance
- family welfare benefits
- discounts on cruises
- Plan and activate Casino promotional campaigns translating priorities into engagement initiatives
- Connect Carnival Global Gaming with Costa marketing and commercial functions to align campaigns, offers, and journeys
- Define audience strategies and govern promotions, discounts, vouchers, and eligibility criteria
- Coordinate stakeholders across Marketing, Revenue Management, Sales Channels, IT, CRM, and external partners
- Monitor campaign performance and identify optimization opportunities to improve loyalty and growth
- 5–10 years in Customer Marketing, CRM, Loyalty, or Commercial Planning with a track record of customer-focused initiatives
- Strong understanding of lifecycle marketing, campaign management, segmentation, loyalty programs, and data-driven engagement
- Ability to navigate complex organizations and align multiple stakeholders across functions
- Strong analytical mindset with experience using insights and performance data to drive improvements
- Experience in CRM and Marketing Automation with governance and activation frameworks
- Excellent communication, influencing, project management, and stakeholder engagement skills
- Fluency in English and a collaborative, results-oriented mindset
- Willingness to travel frequently
- communication
- influencing
- project management
- CRM
- Marketing Automation
- campaign governance
Offerta di lavoro pubblicata 2 giorni fa
Offerte di lavoro simili
50.000 € - 55.000 €
...Job Description Shape customer engagement strategies that turn insights into memorable experiences and measurable business growth. Join us in Genoa as Casino Customer Marketing Manager and play a pivotal role in shaping the future of Casino customer engagement...ConsigliatoSmart workingTempo pienoLavoro ibridoOrario flessibile- ...In this role, you shape Costa's Casino customer engagement strategy, turning insights into... ...results. You will work across Customer Marketing, CRM, and Global Gaming to align campaigns... ...stakeholders across Marketing, Revenue Management, Sales Channels, IT, CRM, and external...Consigliato
50.000 € - 55.000 €
...Costa in Genoa is seeking a Casino Customer Marketing Manager to lead campaigns, segmentation, and governance across Costa's gaming ecosystem. You will drive loyalty and revenue by turning insights into engaging guest experiences, working with Carnival Global Gaming and...ConsigliatoTempo pienoLavoro ibrido22.000 € - 28.000 €
...Partecipazione a fiere ed eventi del settore Monitoraggio e analisi dei dati di vendita Sviluppo di strategie per incrementare la customer satisfaction Formazione del personale sulle tecnologie e prodotti di salute Gestione reclami e risoluzione problematiche...ConsigliatoTempo pienoStage/TirocinioTempo determinato- ...con sedi in Campania e Basilicata.Siamo alla ricerca di un Customer Care CRM Manager, che possa presidiare la relazione con il cliente all’... ...l'intero customer journey in coordinamento con il reparto Marketing e il reparto Commerciale per la gestione dei lead di tutte...ConsigliatoImpiego permanente
- ...come Responsabile della gestione dell'area per supportare le attività quotidiane della struttura. La risorsa coordinerà il team del customer care, monitorando KPI e performance e intervenendo per risolvere le criticità dei clienti. La posizione prevede contratto a...Tempo pienoTempo determinato
- ...dell'area per supportare le attività giornaliere della struttura aziendale. /p h3Attività Previste: /h3 ul liGestione del team del customer care /li liMonitoraggio dei KPI e delle performance /li liRisoluzione delle problematiche dei clienti /li liPianificazione e...Tempo pienoTempo determinato
30.000 € - 40.000 €
...gestione dell'area per supportare le attività giornaliere della struttura aziendale. Attività Previste: Gestione del team del customer care Monitoraggio dei KPI e delle performance Risoluzione delle problematiche dei clienti Pianificazione e ottimizzazione...Tempo pienoTempo determinato- ...operational and product issues, while advocating for customers internally to drive expansion. The role involves... ...rewards adjusted by country Responsabilità Manage a high volume of small spend accounts in your market segment Identify and flag risks that could lead...RemotoOrario flessibile
- ...Deel. The role blends relationship management with data-driven problem solving... ...exposure Responsabilità Manage a diverse portfolio of accounts within the market segment Identify and flag... ...reviews Represent the voice of the customer by feeding back product and...RemotoOrario flessibile
- ...Role: Marketing Strategy Manager (Remote) Location: Remote (Work from Anywhere) Role Overview:... ...Specialist to develop and execute go-to-market strategies for a high-impact initiative... ...trends, competitive positioning, and customer segmentation to drive revenue growth....Remoto
- ...exciting position as Key Account Manager – End Customers, this is a remote based role,... ...Sales, Business Development, Marketing, Sales Engineers and Post-sales Support) to manage a 360o customer relation.... ...selected associations, tradeshows, market events and congresses to...Auto aziendaleRemoto
32.000 € - 36.000 €
...ADHR Group cerca un/una Branch Manager per la filiale di Montebello Vicentino (VI). La risorsa sarà responsabile della gestione e sviluppo del mercato locale, coordinando risorse e team, con focus sul consolidamento di partnership e crescita dei volumi. Offriamo assunzione...Smart workingLavoro ibridoAuto aziendaleOrario flessibile- ...K-IPPUN HARU, in collaborazione con il Gruppo Miroglio, cerca un/una Store Manager energetico per il nuovo store di Milano. Sarai riferimento per i clienti, guidando esperienze di acquisto eccellenti e contribuendo attivamente alla crescita del punto vendita. è richiesto...
- pCosta Crociere S.p.A. is seeking a Casino Customer Marketing Manager in Genoa to lead engagement strategies that connect insights with memorable guest experiences and measurable growth. /ppYou will orchestrate campaigns across Costa’s commercial ecosystem, partnering...Lavoro ibrido
50.000 € - 55.000 €
...Costa in Genoa is seeking a Casino Customer Marketing Manager to lead casino customer engagement strategy, turning insights into campaigns that boost loyalty and revenue. You will orchestrate cross‑functional marketing initiatives with Carnival Global Gaming and Costa...Tempo pienoLavoro ibrido- ...Carnival Corporation & plc's Costa division in Genoa seeks a Casino Customer Marketing Manager to lead casino guest engagement, align campaigns with commercial goals, and drive measurable growth through data-driven strategies. The role spans CRM, lifecycle marketing...Lavoro ibrido
- ...this role you will lead European regional I2P operations, ensuring accurate, timely and compliant invoice-to-pay execution. You’ll manage multi-country shared services, align with finance and procurement stakeholders, and drive performance and control improvements. The...
55.000 € - 67.000 €
...dinamica e in forte crescita, leader nel settore dei trasporti e della logistica, stiamo cercando un/una: IT Infrastructure Delivery Manager La risorsa individuata sarà responsabile della pianificazione, coordinamento ed esecuzione delle attività di delivery...- pDel Priore ricerca un Customer Care CRM Manager per presidiare la relazione con il cliente all’interno della concessionaria. Coordinerà Customer... ...e monitoraggio del team, collabora strettamente con Marketing e Commerciale per allineare lead, rinnovi e servizi, garantendo...
- ...revenue realization Partner with Brand Managers on demand assumptions, launches, and growth scenarios Identify and proactively manage risks to patient supply and revenue (... ...and Affiliates to align patient needs with market demand Communicate supply risks with visibility...Remoto
- ...Position: Operations Manager (Remote) Category: Operations / Team... ...: Premium DTC Beauty (U.S. Market) About Us We are a fast-... ...creative, growth, product, and customer service. We move fast,... ...from kickoff to delivery Manage vendor and freelancer relationships...Tempo pienoLibero professionistaRemoto
- ...Carestream Healthcare International is seeking a senior service leader to manage international service managers and channels, driving service revenue and owning the P&L for International regions. You will lead regional training and coordinate with R&D and operations to...
- ...Survitec Group Ltd. in Genoa, Italy, is seeking a Customer Service Representative for a fixed-term, full-time role. You will manage incoming inquiries, prepare quotations,... ...contribute to delivering excellent service across the Italian marine market. #J-18808-LjbffrTempo pienoTempo determinato
- ...Overview In this role, you will transform market insights into growth opportunities and... ...and qualify leads through outreach to customers, partners, and industry stakeholders... ...commercial priorities Maintain lead-management dashboards and reporting on pipeline health...
- ...Aizoon è alla ricerca di un Material Manager da inserire nell’area Engineering della divisione Industrial Goods & Communication per un cliente di rilievo. Coordina la Supply Chain per assicurare la disponibilità dei materiali in sito nei tempi di progetto. Si richiede...
- ...Velier cerca un M.O.T. Trade Marketing Manager dedicato al canale Modern Off Trade. La figura svilupperà e implementerà piani annuali in stretta collaborazione con Marketing, Sales e Brand Management per valorizzare il portafoglio Velier e guidare la visibilità sui...
35.000 € - 48.000 €
...Azienda attiva nel settore delle interazioni con i clienti cerca un Responsabile Marketing per coordinare le operazioni quotidiane del reparto marketing. Attività Previste: Creare strategie di marketing per migliorare l'interazione con la clientela Supervisionare...Tempo pieno- Openjobmetis SpA, Divisione Permanent Placement, cerca una risorsa per l’ufficio tecnico nel settore arredo e allestimenti per Luxury Brand, con laurea tecnica e Buona conoscenza di AutoCAD. Si richiede fluente inglese, disponibilità a trasferte e patente B. La posizione...Impiego permanente
- ...portfolio of high-value EcoStruxure IT customers, guiding onboarding and ongoing value realization... ...leaders, Sales, Services, and Product Management to deliver unified support Stay ahead... ...influence to earn trust ability to manage multiple accounts in a fast-paced...Orario flessibile
Ricerche correlate