Operational Key Account Management (OKAM)

ph3Operational Key Account Management (OKAM) /h3 pCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. /p pWe believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. /p pAt CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise. /p pbWorking model: /bHybrid /p pbFunction: /bOperational Key Account Management /p pbAbout the role: /b /p pWe are looking for an experienced and motivated Logistics Operations Professional to join our dynamic OKAM Team in Turin or Milan. /p pThis role is essential for ensuring smooth, efficient, and reliable logistics operations across Europe, with a strong focus on the fashion and luxury sectors. /p pThe successful candidate will become a pivotal part of the Operational Key Account Management (KAM) team, working collaboratively to deliver tailored logistics solutions that meet the unique demands of our customers within the fashion and luxury industries. This position offers an exciting opportunity to develop expertise in high-value, time-sensitive goods and contribute significantly to the growth and success of CEVA's European logistics operations. /p pbWhat you will do: /b /p pAs OKAM, your main responsibilities will include: /p ul liManage the agreed business scope between CEVA and customer operationally across the CEVA products Air, Ocean and/or Ground Rail. /li liSupport strategic reviews of account strategy, account/business plan and development to help and provide better operational execution. /li liManage operational customers KPI’s and ensure smooth operations and efficient processes and engagement with key stakeholders where service failures are identified (non(1)compliance) and corrective action is in place. /li liConduct and coordinate operational MBR/QBR’s for nominated customer(s) and internal. /li liMaintain on-going knowledge of procedural and/or regulatory changes as well as information published on the company’s intranets and ensure distribution of information vital to the operations of the department/team. /li liGenerate defined KPI’s and provide material for routine reviews, conducting root cause analysis when results are subpar, and engaging the necessary teams for corrective measures. /li liDrive operational on boarding to new product awards to assigned account(s) and provide support to on-board business in conjunction with business implementation team. /li liDrive continuous improvement, including engagement coordination of new initiatives with customer in automation, like EDI, BI tools, etc. with engagement of product and other departments when applicable. /li liEnsure SOP’s are created, kept up to date, managed, distributed, and used by the business teams. /li liMotivate and coach operational teams to focus on thebest customer service. /li /ul pbWho we are looking for: /b /p ul liProven experience in logistics operations within air and ocean freight, preferably with exposure to fashion and luxury industry clients. /li liStrong knowledge of European freight regulations, customs procedures, and international trade compliance standards. /li liExceptional organizational and communication skills, with the ability to manage multiple priorities and build /li liconstructive relationships with internal teams and external partners. /li liDetail-oriented approach combined with the ability to analyze data and driving operational improvements. /li liProficiency in logistics management software and IT tools used for freight tracking and documentation is highly desirable. /li liFluent in English; proficiency in additional European languages is considered an advantage. /li liA degree in logistics, supply chain management, or a related field is preferred but not mandator /li /ul pbSalary package: /b /p pContract type: Permanent /p pWorking hours: Full-Time /p pbWhat We offer: /b /p ul liFlexible and hybrid working schemes, where compatible with the role /li liLife insurance /li liHealth insurance /li liTicket Restaurant /li liAccess to corporate benefits, employee discounts, and dedicated employee initiatives /li liWell-being programs to support mental and physical health /li liDevelopment opportunities designed to enhance skills, potential, and professional growth /li liA learning-oriented environment that encourages continuous growth within your role and across the organization /li liCollaboration with cross-functional teams and exposure to global logistics operations /li liAn inclusive culture that values diversity, safety, innovation, continuous improvement, and excellence /li /ul pIndividual salaries within the stated range are determined based on objective, role-related criteria, including but not limited to education, experience, knowledge, skills, job level, geography, and applicable collective agreement provisions. /p pCEVA is committed to fair hiring procedures and to ensure that all employees have the opportunity to develop their potential. We want to ensure a work environment based on merit and inclusion, without any discrimination based on race, nationality, gender, sexual orientation, religious orientation or disability. /p pPlease note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. /p /p #J-18808-Ljbffr