Store Manager - Luxury Fashion (Zermatt-Switzerland)

Store Manager – Luxury Fashion

Location: Zermatt, Switzerland

Company Overview:

VIETTI is a renowned multi-brand luxury retailer, recognized for its curated selection of iconic and contemporary brands including Dior, Celine, Loewe, Prada, Miu Miu, Fendi, Bottega Veneta, Gucci, Saint Laurent and more.

Founded in 1952 in Arona, VIETTI currently operates eight boutiques across Italy and Switzerland, located in prestigious destinations such as Crans-Montana, Zermatt and Lucerne.

VIETTI combines a long-standing heritage in luxury retail with a forward-looking approach focused on innovation, digital engagement and sustainable growth.

Role Overview:

VIETTI is seeking an experienced Store Manager to lead the boutique in Zermatt.

This role is responsible for driving sales performance, developing the store team, and delivering exceptional luxury client experiences. The ideal candidate will demonstrate strong leadership skills and strong expertise in clienteling, CRM, and digital retail strategies, contributing to both in-store excellence and digital customer engagement.

Key Responsibilities:

• Team Leadership & Development:

-Lead, motivate, and develop a team of Client Advisors, fostering a high-performance and service-oriented environment.

-Ensure the team consistently delivers exceptional luxury customer experiences aligned with brand standards.

-Conduct daily briefings and monitor individual performance to drive sales results and operational efficiency.

-Coach the team on advanced selling techniques and personalized client engagement.

• Clienteling & Customer Experience

-Implement advanced clienteling strategies to strengthen customer loyalty and increase repeat business.

-Deliver highly personalized shopping experiences tailored to international luxury clientele.

-Use CRM tools to track client interactions, purchasing patterns, and preferences.

• Digital Retail & CRM Strategy

-Integrate digital retail tools and CRM platforms to enhance customer engagement and sales performance.

-Develop targeted outreach strategies based on customer insights and purchase history.

-Plan follow-ups including invitations to exclusive events, private appointments, and product launches.

• Social Retail & Digital Engagement

-Support the boutique’s digital presence and social selling initiatives.

-Collaborate on social media content that reflects the brand’s identity and promotes new collections.

-Leverage social platforms as an additional sales channel to increase engagement and client acquisition.

• Training & Coaching

-Train and mentor the team in luxury service standards, clienteling practices, and product knowledge.

-Organize training sessions to ensure alignment with seasonal collections, brand storytelling, and market trends.

• Store Operations & Performance

-Oversee daily boutique operations ensuring excellence in visual merchandising, stock management, and service standards.

-Monitor key performance indicators (KPIs) and adjust strategies to consistently achieve sales targets.

-Ensure operational compliance with company policies and procedures.

Requirements:

• Proven experience in luxury retail management.
• Strong expertise in clienteling and CRM systems, with a demonstrated ability to build long-term client relationships.
• Solid understanding of digital retail and omnichannel strategies.
• Excellent leadership and team management skills.
• Strong business acumen with a results-driven mindset.
• Passion for luxury fashion and attention to detail.

Languages:

• Fluency in English and Italian is required.
• Knowledge of German or French is considered a strong advantage.
• Preferred Previous Experience
• Candidates with experience in the following roles will be particularly suited:

-Store Manager

-Boutique Manager

-Clienteling Manager

-CRM Manager (Luxury Retail)

-Customer Experience Manager (Luxury Sector)

-Previous experience within luxury fashion boutiques or international department stores is highly valued.

Why Join VIETTI:

Joining VIETTI means becoming part of a dynamic and innovative luxury retail environment located in one of the world’s most exclusive destinations.

Application:

To complete your application, please fill out the questionnaire at the following link: