Online Store Management Leader

We are currently seeking a highly motivated and experienced professional with top-notch expertise within the e-commerce industry to join our team in Milan as the new Online Store Management Leader.

Reporting into the Head of Brand Partnerships, you will be responsible for overseeing the entire operation of an organization's e-commerce platform, leading a team of professionals to manage and optimize the online store to drive sales, enhance user experience, and ensure the platform's overall success and business goals.

What you’ll do

• Lead and supervise a team, ensuring efficient daily operations.
• Implement and monitor strategic plans to achieve sales and growth objectives.
• Define and execute the commercial plan.
• Act as the primary contact for brand partners, ensuring website alignment with brand guidelines.
• Stay updated on competitor best practices to suggest new business development areas.
• Oversee daily online store operations, including product listings, pricing, inventory, and order processing.
• Manage customer inquiries and support requests to ensure high satisfaction.
• Collaborate with the marketing team on sales and promotional campaigns.
• Analyze store performance data to make data-driven decisions.
• Oversee SEO efforts to improve search engine visibility and user experience.
• Supervise quality checks and technical issue resolutions.
• Manage the onboarding process for new team members.
• Ensure compliance with data privacy and consumer protection laws.
• Manage the budget for brands, covering buying, marketing, and technology investments.

What we’re looking for

• At least 4-5 years in a similar role, with proven experience in an e-commerce environment, preferably within the fashion or luxury industries/brands.
• Proven experience in managing and developing a team.
• Proven experience in leading a business transformation to develop new business opportunities.
• Experience with eCommerce partners, including site design, site maintenance, and online campaigns.
• Back-end CMS merchandising and site management experience – preferably in Salesforce.
• Strong analytical approach and results-driven mindset.
• Detail-oriented, deadline-driven, and able to multitask, with solid organizational and time-management skills.
• Relationship-oriented – ability to build strong, sustainable relationships with internal/external stakeholders of all levels of seniority.
• Exceptional communication and presentation skills; able to communicate effectively through various methods both internally/externally and upward to senior management.
• Ability to thrive in a challenging, fast-paced, and dynamic working environment.
• Understanding of the impact of decisions and actions on relevant stakeholders.
• Proficiency in both Italian and English required; international professional background is a plus.

What we offer

• Competitive compensation package (aligned with your professional background).
• Benefits: monthly lunch tickets, company laptop, discounts on our owned brands and brand partners, and additional perks in the form of local discounts and offers.
• Learning & Development Programs: continuous learning experiences with TLG University and The Breakfast Club projects.
• Be part of the young (31 on average) and international (+29 nationalities) #TLGpeoplegroup and work in a dynamic and fast-moving environment.

We hire for potential and reward based on impact. We think big, move fast, and never stop learning. In our dynamic, fast-moving environment, opportunities for growth are limitless.