Junior IT Workplace Administrator

Junior IT Workplace Administrator

Location: Milan, Italy (Office-based)

Type: Full-Time

Reports to: IT Workplace Administrator – EMEA

Salary: EURO 23,000.00 - 25,000.00

About the Role

As our Junior IT Workplace Administrator in the Milan Office, you will be the heartbeat of technical support for our Milan office and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region. You will provide high-quality 1st and 2nd line support, ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption.

Key Responsibilities

• Support & Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in-person. You will act as the first point of contact and elevate complex issues within the Global IT Team to ensure timely resolutions.
• Onboarding & Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers.
• Asset Management: Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning.
• System Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.
• Collaboration & Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive.
• Documentation: Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff.
• System Monitoring: Proactively monitor key systems to identify and mitigate potential issues before they impact the business. Support existing AKTG properties, as well as other regional properties such as river boats.

Experience & Qualifications

Essential Skills:

• Technical Proficiency: Knowledge of Windows OS and the Microsoft Office 365 Suite.
• Mobile Management: Experience using and managing iOS and Android devices.
• Communication: Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users.
• Operational Excellence: Strong ability to prioritise tasks in a fast-paced environment with high attention to detail.

Personal Attributes:

• A desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships.
• Process Innovator: Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working.
• Hybrid-Ready Communicator: Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease.
• Adaptable Change Leader: Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive, solution-oriented mindset.

Why Join Us?

You will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

#AKTG EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A&K Travel Group is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. Abercrombie & Kent is an international travel company, renowned for creating thrilling, innovative and ultra-luxurious journeys all over the world. Behind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents